Senior ServiceNow HRSD Architect

BRMi; Vienna (VA); Hybrid; USD 125,000 - 159,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Employer-Paid Life Insurance

Employer-Paid Disability Insurance

401(k)

Paid Time Off and Holidays

Educational Assistance

Job summary

BRMi is seeking an experienced ServiceNow HRSD professional to design, configure, develop, implement, and optimize Human Resources Service Delivery solutions. The role blends business-functional and technical responsibilities and works with HR stakeholders to translate requirements into effective ServiceNow solutions.

The position supports the full software development lifecycle and requires hands-on expertise with ServiceNow HRSD, including Employee Center Pro, HR Case Management, Knowledge

Qualifications

• 6+ years of ServiceNow experience, including HR case management.
• 4+ years of product development experience with ServiceNow HRSD.
• Strong understanding of ServiceNow HRSD out-of-the-box functionality and when configuration or customization is appropriate.
• Strong understanding of HR processes and workflows.
• ServiceNow CSA certification required.
• ServiceNow CAD certification required.
• Advanced ServiceNow development experience, including JavaScript, Glide scripting, UI Policies, Business Rules, Client Scripts, and REST/SOAP APIs.
• Experience designing, configuring, developing, testing, and implementing ServiceNow HRSD solutions.
• Experience with Employee Center Pro, HR Case Management, Knowledge Management, and related HRSD capabilities.
• Knowledge of ServiceNow integration best practices and experience integrating with Oracle HCM Cloud and Microsoft 365.
• Experience with Agile development methodologies and tools.
• Experience with ServiceNow AI capabilities, including Now Assist and Moveworks.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to work effectively with technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail.
• BRMi will not sponsor applicants for work visas for this position.
• This is a W2 opportunity only.

Responsibilities

• Participate in the full software development lifecycle, including analysis, design, configuration, testing, training, implementation, and operational support.
• Design, prototype, test, and implement ServiceNow HRSD solutions, including Employee Center Pro, HR Case Management, Knowledge Management, and other HRSD capabilities.
• Configure and develop HRSD solutions that meet business requirements and support an effective employee and user experience.
• Develop, test, and deploy ServiceNow solutions using JavaScript, Glide scripting, Business Rules, and other platform development capabilities.
• Create reports and dashboards to monitor KPIs and provide insights into HR services and business processes.
• Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements.
• Perform system testing, debugging, and troubleshooting to identify and resolve technical issues.
• Support the stability, reliability, and ongoing performance of HRSD solutions.
• Develop and maintain policies, procedures, and controls supporting platform operations and the software development lifecycle.
• Create and maintain technical specifications, system configuration documentation, development documentation, and knowledge resources.
• Ensure custom development aligns with ServiceNow best practices and established governance standards.
• Provide technical support and guidance to HR stakeholders and end users, including troubleshooting and training.
• Stay current with ServiceNow platform updates, features, and best practices and recommend enhancements to improve HRSD functionality.
• Perform other duties as assigned.

Skills

ServiceNow HRSD

JavaScript

Glide scripting

UI Policies

Business Rules

Client Scripts

REST/SOAP APIs

Agile development

HR processes & workflows

Troubleshooting & problem solving

Education

ServiceNow CSA

ServiceNow CAD

Tools

Oracle HCM Cloud

Microsoft 365

Now Assist

Moveworks

Jira

Job description

Overview

BRMi is seeking an experienced ServiceNow HRSD professional to design, configure, develop, implement, and optimize Human Resources Service Delivery solutions. This role combines business-functional and technical responsibilities and works closely with HR stakeholders to translate business requirements and processes into effective ServiceNow solutions.

The position supports the full software development lifecycle and requires hands‑on expertise with ServiceNow HRSD, including Employee Center Pro, HR Case Management, Knowledge Management, development, integrations, testing, troubleshooting, and ongoing platform optimization

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Salary: $125-159K

• Hybrid in Vienna, VA**
• An In Person interview will be required for this role**

Responsibilities

• Participate in the full software development lifecycle, including analysis, design, configuration, testing, training, implementation, and operational support.
• Design, prototype, test, and implement ServiceNow HRSD solutions, including Employee Center Pro, HR Case Management, Knowledge Management, and other HRSD capabilities.
• Configure and develop HRSD solutions that meet business requirements and support an effective employee and user experience.
• Develop, test, and deploy ServiceNow solutions using JavaScript, Glide scripting, Business Rules, and other platform development capabilities.
• Create reports and dashboards to monitor KPIs and provide insights into HR services and business processes.
• Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements.
• Perform system testing, debugging, and troubleshooting to identify and resolve technical issues.
• Support the stability, reliability, and ongoing performance of HRSD solutions.
• Develop and maintain policies, procedures, and controls supporting platform operations and the software development lifecycle.
• Create and maintain technical specifications, system configuration documentation, development documentation, and knowledge resources.
• Ensure custom development aligns with ServiceNow best practices and established governance standards.
• Provide technical support and guidance to HR stakeholders and end users, including troubleshooting and training.
• Stay current with ServiceNow platform updates, features, and best practices and recommend enhancements to improve HRSD functionality.
• Perform other duties as assigned.

Qualifications

• 6+ years of ServiceNow experience, including experience with Human Resources case management.
• 4+ years of product development experience with ServiceNow Human Resources Service Delivery (HRSD).
• Strong understanding of ServiceNow HRSD out‑of‑the‑box functionality and when configuration or customization is appropriate.
• Strong understanding of HR processes and workflows.
• ServiceNow Certified System Administrator (CSA) certification required.
• ServiceNow Certified Application Developer (CAD) certification required.
• Advanced ServiceNow development experience, including JavaScript, Glide scripting, UI Policies, Business Rules, Client Scripts, and REST/SOAP APIs.
• Experience designing, configuring, developing, testing, and implementing ServiceNow HRSD solutions.
• Experience with Employee Center Pro, HR Case Management, Knowledge Management, and related HRSD capabilities.
• Knowledge of ServiceNow integration best practices and experience integrating ServiceNow with enterprise systems such as Oracle HCM Cloud and Microsoft 365.
• Experience with Agile development methodologies and tools.
• Experience with ServiceNow AI capabilities, including Now Assist and Moveworks.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent written and verbal communication skills with the ability to work effectively with technical and non‑technical stakeholders.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail.
• BRMi will not sponsor applicants for work visas for this position.**
• This is a W2 opportunity only**

EOE/Minorities/Females/Vet/Disabled

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.