Senior ServiceNow Engineer: CSM & Integrations (Onsite)

CBTS; Cincinnati (OH); On-site; USD 76,000 - 83,000; Full time

Job summary

CBTS in Cincinnati, OH is seeking an experienced ServiceNow professional for an on-site role. The candidate will manage platform responsibilities and contribute to customer service initiatives.

Requirements include 5+ years of ServiceNow platform experience, 3+ years of CSM implementation, portals, email-to-case, CRM integrations, and supporting large customer-service teams. Onsite, W2 contract pay at $55-60/hour. No C2C.

Qualifications

• 5+ years of ServiceNow platform experience.
• 3+ years of hands-on ServiceNow CSM implementation experience.
• Experience implementing customer service portals.
• Experience configuring email-to-case processes.
• Experience integrating CRM and customer data sources with ServiceNow.
• Experience supporting large customer service or operations teams.

Skills

ServiceNow

CSM implementation

Customer portals

Email-to-case

CRM integration

Large ops support

Job description

CBTS in Cincinnati, OH is seeking an experienced ServiceNow professional for an on-site role. The candidate will manage platform responsibilities and contribute to customer service initiatives.

Requirements include 5+ years of ServiceNow platform experience, 3+ years of CSM implementation, portals, email-to-case, CRM integrations, and supporting large customer-service teams. Onsite, W2 contract pay at $55-60/hour. No C2C.