Senior ServiceNow Engineer

NISA Investment Advisors, LLC; Clayton (MO); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Retirement plan

Onsite cafeteria

Fitness center

Educational assistance

Job summary

NISA Investment Advisors, LLC seeks a Senior ServiceNow Engineer to drive platform strategy and implement new ITSM, ITOM, HRSD, DevOps, and automation capabilities. You will partner with stakeholders and IT leadership to translate requirements into robust ServiceNow solutions and maintain a high-availability platform.

The role requires 4+ years with ServiceNow, strong scripting and UI skills, and collaboration across teams.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 4+ years of hands-on ServiceNow platform experience.
• CSA and CAD certifications are preferred.

Responsibilities

• Lead platform strategy and enable new ServiceNow capabilities across ITSM, ITOM, HRSD, DevOps and automation.
• Translate business requirements into ServiceNow solutions with cross-functional collaboration.
• Maintain platform health, governance, change control, and vendor alignment.
• Guide peers and enforce best practices across multiple teams.
• Administer instances, upgrades, and production deployments with human review for changes.

Skills

ServiceNow expertise

ITSM/ITOM/HRSD experience

Agile/Scrum involvement

Platform administration

Automation/AI-enabled capabilities

Education

Bachelor's degree in CS/IS or related field

Equivalent professional experience

Tools

ServiceNow

JavaScript

AngularJS

Bootstrap

CSS

Job description

Senior ServiceNow Engineer

Overview

NISA Investment Advisors, LLC (NISA) partners with world-leading organizations to design, develop, and manage highly customized, risk-controlled investment strategies across fixed income, equities, and derivatives. With $483 billion in assets under management ($299 billion in physical assets and $184 billion in derivatives notional value), NISA actively manages risk for institutional investors, providing clarity to complicated challenges and stability in ever-evolving markets. At NISA, we foster a culture that supports both personal and professional growth, providing opportunities to learn from experienced professionals while contributing meaningful work from the outset. We seek candidates who demonstrate strong quantitative and analytical skills, intellectual curiosity, and a collaborative mindset to join our growing teams.

Responsibilities

The Senior ServiceNow Engineer is a senior member of NISA\'s ServiceNow Engineering team, driving platform strategy and new capabilities across ITSM, ITOM, HRSD, DevOps, automation and AI-enabled capabilities. The role partners closely with business stakeholders and IT leadership to translate requirements into ServiceNow solutions and to provide a top-tier platform experience across the firm. Consistent with NISA\'s collaborative culture, this role sets platform standards and drives outcomes by partnering with other ServiceNow developers and vendor teams rather than working in isolation.

• Serve as the primary liaison between business stakeholders and the ServiceNow Engineering team, translating business requirements into ServiceNow solutions across ITSM, ITOM, HRSD, DevOps, and other key modules
• Support the daily cross-functional operational readiness of the ServiceNow platform, monitoring platform health and coordinating remediation to ensure stability and reliability for enterprise-wide services
• Participate in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives, contributing technical estimation and design input to the team\'s delivery cadence
• Manage the lifecycle of change requests and coordinate deployments across development, test, and production environments, enforcing change-control discipline consistent with NISA\'s IT service management practice
• Partner with implementation vendors to confirm delivered work adheres to ServiceNow platform best practices and NISA\'s configuration standards
• Set and reinforce ServiceNow best practices across other business-unit developers building on the platform, providing peer guidance to maintain platform-wide consistency and supportability
• Administer all ServiceNow instances, including planning and executing upgrades and patches, opening and managing cases with ServiceNow support, participating in code peer reviews, and reviewing update sets prior to production promotion
• Apply automation and AI-enabled capabilities within the ServiceNow platform to accelerate configuration, development, and support work, with human review on every change bound for production
• Partner with Application Management, End User Support, and Cybersecurity on platform work touching shared services, integrations, and security controls

Qualifications

• Bachelor\'s degree in computer science, information systems, or a related field, or equivalent experience
• 4+ years of experience working with the ServiceNow platform
• Experience across ITSM, ITOM, ITAM, HRSD, and DevOps modules
• Experience implementing ServiceNow modules
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with ServiceNow Portal development
• Experience troubleshooting release deployments and system configuration using ServiceNow diagnostic tools, system logs, and performance analytics
• Experience in JavaScript, ServiceNow Glide objects, AngularJS, Bootstrap, CSS
• Experience translating business requirements into functional and technical specifications for ServiceNow configuration, workflow automation, and integrations
• Excellent written and verbal communication skills for both technical and non-technical audiences, with the ability to convey technical concepts clearly

NISA\'s culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel, and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent. Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program, and an educational assistance program.

NISA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.