Application Management Analyst, IT

NISA Investment Advisors, LLC; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

NISA Investment Advisors, LLC is seeking an Application Management Analyst to support the full application lifecycle within the Information Technology Operations Group in St. Louis.

You will triage alerts, manage incidents, and help maintain runbooks and documentation for a range of applications, including third-party software and SaaS solutions. You will liaise with cybersecurity, coordinate patches, and participate in change management processes, applying ITIL practices and ensuring production

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 0-3 years of experience in application support or IT operations.
• Familiarity with ITIL practices is a plus.

Responsibilities

• Own day-to-day operational support of NISA's applications, including third-party software, SaaS, and NISA-developed applications as well as the business processes they enable
• Triage alerts and incidents, and produce and maintain reports and dashboards for supported applications and processes
• Coordinate patches and upgrades, and may lead day-to-day vendor service interactions
• Maintain product and process documentation, diagrams, and runbooks for assigned applications
• Support business continuity efforts, including recovery objectives, failover procedures, and contingency documentation for assigned applications
• Assist with configuring and tuning application monitoring and alerting, and support alert-quality review
• Support integration testing and change coordination with Technology Solutions
• Partner with Cybersecurity on security reviews, patch cadence, and access reviews
• Apply ITIL practices, including incident, problem, and change management, via ServiceNow
• Apply AI-assisted code generation, query suggestion, and document summarization to accelerate technical work, with explicit human review on every output bound for production

Skills

SQL

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science, Information Systems, Finance, or related field

Tools

SQL Server Management Studio

SSRS

Tableau

Azure DevOps

ServiceNow

Job description

Overview

NISA Investment Advisors, LLC (NISA) partners with world-leading organizations to design, develop, and manage highly customized, risk-controlled investment strategies across fixed income, equities, and derivatives. With $483 billion assets under management ($299 billion in physical assets and $184 billion in derivatives notional value), NISA actively manages risk for institutional investors, providing clarity to complicated challenges and stability in ever-evolving markets. At NISA, we foster a culture that supports both personal and professional growth, providing opportunities to learn from experienced professionals while contributing meaningful work from the outset. We seek candidates who demonstrate strong quantitative and analytical skills, intellectual curiosity, and a collaborative mindset to join our growing teams.

Responsibilities

As an Application Management Analyst in NISA's Information Technology Operations Group, you will support a named business workstream across the full application lifecycle. Beyond providing regular operational support (triaging alerts, and working assigned user stories, incidents, and tasks), you will maintain product and process documentation and diagrams, support business continuity planning, and help uphold process and security compliance, including access and permissions control. You will assist with system monitoring and alerting, with an opportunity to potentially lead day-to-day vendor interactions for your workstream. You will also be responsible for system upgrades and patching, applying ITIL practice throughout. You will support Application Management work within Technology Operations through the following responsibilities:

• Own day-to-day operational support of NISA's applications, including third-party software, SaaS, and NISA-developed applications as well as the business processes they enable
• Triage alerts and incidents, and produce and maintain reports and dashboards for supported applications and processes
• Coordinate patches and upgrades, and may lead day-to-day vendor service interactions, depending on workstream
• Maintain product and process documentation, diagrams, and runbooks for assigned applications and business processes
• Support business continuity efforts, including recovery objectives, failover procedures, and contingency documentation for assigned applications
• Assist with configuring and tuning application monitoring and alerting, and support alert-quality review
• Support integration testing and change coordination with Technology Solutions
• Partner with Cybersecurity on security reviews, patch cadence, and access reviews
• Apply ITIL practices, including incident, problem, and change management, via ServiceNow
• Apply AI-assisted code generation, query suggestion, and document summarization to accelerate technical work, with explicit human review on every output bound for production

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Finance, or a related field or equivalent experience
• 0-3 years of related experience in application support, IT operations, or investment operations
• Working familiarity with SQL Server Management Studio, SSRS, Tableau, Azure DevOps, and ServiceNow
• Exposure to investment-industry applications such as BNY Mellon Eagle, DTCC CTM, BBH Infomediary, or Charles River IMS a plus
• Familiarity with ITIL practice; ITIL Foundation certification a plus
• Demonstrated team player who thrives in a fast-paced, deadline-driven environment; strong written and verbal communication skills

NISA’s culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent.

Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program and an educational assistance program.

• Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program and an educational assistance program.

NISA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.