Senior ServiceNow Developer & Technical Lead

Socket.dev; Ridgeland (MS); On-site; USD 100,000 - 150,000; Full time

Job summary

Trustmark Bank in Ridgeland, MS seeks a Senior ServiceNow Developer to lead design, development, and optimization of the ServiceNow platform, delivering scalable, secure, and compliant solutions for IT and business operations.

This role combines hands-on development with technical leadership, mentoring staff and coordinating with internal teams and external consultants to ensure platform stability and audit readiness.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• 5 years progressive experience in ServiceNow development and administration.
• Strong experience configuring and supporting core ServiceNow modules (e.g., ITSM, CMDB, ITOM, Asset Management)
• Advanced proficiency in JavaScript, Glide APIs, and ServiceNow scripting frameworks
• Experience designing and implementing integrations using REST/SOAP APIs and Integration Hub
• Demonstrated ability to lead technical initiatives and provide oversight to internal and external development resources
• ServiceNow Certified System Administrator (CSA) preferred
• ServiceNow Certified Application Developer (CAD) preferred
• ServiceNow Certified Implementation Specialist (CIS) in ITSM, CMDB, or related modules preferred
• Experience working in regulated environments (e.g., financial services, SOX-regulated organizations) preferred
• Background in infrastructure, cybersecurity, or enterprise IT operations preferred

Responsibilities

• Lead development, configuration, and support of the ServiceNow platform across core modules, including ITSM, CMDB, Asset Management, ITOM, Discovery, and Employee Center
• Design and implement scalable solutions, including custom applications, workflows, integrations, and advanced scripting using JavaScript and Glide APIs
• Ensure platform performance, availability, and scalability through proactive monitoring, optimization, and issue resolution
• Maintain CMDB and Asset Management data quality by enforcing data governance standards, reconciliation processes, and compliance controls
• Collaborate with business stakeholders and IT leadership to gather requirements, define technical solutions, and deliver business-aligned outcomes
• Provide technical oversight and code review for internal developers and external ServiceNow consulting partners (staff augmentation resources) to ensure adherence to development and security standards
• Establish and enforce best practices for ServiceNow development, testing, deployment, and change management in alignment with SDLC standards
• Lead platform upgrades, patching, and release management activities to maintain system currency, security, and functionality
• Develop and maintain integrations using REST/SOAP APIs, Integration Hub, and third-party systems
• Analyze system performance, usage metrics, and trends to support reporting, continuous improvement, and audit readiness
• Mentor junior developers and administrators by providing technical guidance, knowledge transfer, and development support
• Support audit, risk, and compliance activities by maintaining documentation, validating controls, and ensuring adherence to regulatory requirements
• Associates are expected to perform all additional duties as assigned.

Skills

ServiceNow

JavaScript

Glide APIs

REST/SOAP integrations

Integration Hub

Technical leadership

Education

Bachelor's degree in Computer Science / Information Systems or related

Equivalent work experience

Job description

Trustmark Bank in Ridgeland, MS seeks a Senior ServiceNow Developer to lead design, development, and optimization of the ServiceNow platform, delivering scalable, secure, and compliant solutions for IT and business operations.

This role combines hands-on development with technical leadership, mentoring staff and coordinating with internal teams and external consultants to ensure platform stability and audit readiness.