Senior ServiceNow Developer - Public Trust Clearance

LightFeather; Alexandria (VA); On-site; USD 90,000 - 115,000; Full time

Job summary

LightFeather is seeking a Senior ServiceNow Developer to design, develop, and deploy ServiceNow solutions for federal government projects in a fully remote role.

The position requires DHS Public Trust clearance, 9+ years of ServiceNow experience, CSA certification, and strong leadership. You will work in an Agile environment, collaborating with stakeholders to deliver secure, scalable solutions across ITSM, ITOM, HRSD, and Service Portal.

Qualifications

• 9+ years of hands-on ServiceNow development and administration.
• Active DHS Public Trust clearance or higher.
• ServiceNow Certified System Administrator (CSA).
• Strong expertise in App Engine and custom app development.
• Advanced knowledge of Service Portal development and UI scripting.
• Experience with REST/SOAP integrations and external APIs.
• Experience with CI/CD pipelines and DevOps practices for ServiceNow.
• Experience with AWS and cloud concepts.

Responsibilities

• Lead design, configuration, development, and deployment of ServiceNow apps.
• Develop and enhance ITSM, ITOM, HRSD, App Engine, and Service Portal modules.
• Create complex workflows, business rules, UI policies, ACLs, and automation scripts.
• Develop Service Portal widgets using AngularJS, HTML, CSS, and JavaScript.
• Lead integrations with external systems via REST, SOAP, and Integration Hub.
• Ensure RBAC, data governance, and platform security best practices.
• Mentor and lead a team of ServiceNow developers in an Agile environment.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Troubleshoot issues, optimize performance, and perform root cause analysis.
• Document solutions and architectures for knowledge sharing.

Skills

ServiceNow expertise

CSA certification

JavaScript/Flow Designer

REST/SOAP integrations

Agile/Scrum

Leadership/mentoring

AWS

Jira/Azure DevOps

RBAC/security

Tools

Jira

Azure DevOps

Integration Hub

MID Server

Job description

LightFeather is seeking a highly skilled Senior ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position.

• Location: Fully Remote (EST hours)
• Job Type: Full-time
• Salary: $90,000–$115,000 annually, based on experience
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust level security clearance

Responsibilities:

• Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices.
• Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal.
• Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer.
• Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript.
• Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors.
• Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies.
• Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery.
• Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions.
• Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis.
• Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups.
• Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover.

Required Qualifications and Skills:

• Active DHS Public Trust clearance or higher.
• 9+ years of hands-on experience with ServiceNow platform development and administration.
• ServiceNow Certified System Administrator (CSA).
• Strong expertise in ServiceNow App Engine and custom application development.
• Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting.
• Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs.
• Proven ability to lead development teams and ensure efficient, high-quality solution delivery.
• Experience working in Agile environments with tools like Jira or Azure DevOps.
• Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment.
• Experience working with Amazon Web Services (AWS).
• Strong scripting skills in JavaScript, GlideScript, and Flow Designer.
• Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences.
• Strong leadership and mentoring skills, with experience managing development teams.
• Exceptional problem-solving, analytical thinking, and troubleshooting abilities.
• Excellent stakeholder management, communication, and presentation skills.
• Conflict resolution expertise to mitigate risks and ensure project success.

Preferred:

• Experience with HR Service Delivery (HRSD) solutions within ServiceNow.
• Deep expertise in ServiceNow platform architecture and solution design.
• Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules.
• Proficiency in designing and implementing complex integrations using Integration Hub and external APIs.

Why Join LightFeather?

At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.