Senior ServiceNow Developer

Integrated BI Solutions Inc; Woodlawn (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

Integrated BI Solutions Inc. (IBIS) seeks a Senior ServiceNow Developer to join our Woodlawn, MD team. The role combines hands-on development with team leadership and collaboration across stakeholders.

You will architect solutions, drive roadmaps, and mentor junior developers while ensuring robust ITSM, ITOM, ITBM, CSM, SecOps, GRC, and HR services. This is a hands-on leadership position requiring security clearances and strong communication.

Qualifications

• Experience leading ServiceNow development across ITSM, ITOM, ITBM, CSM, SecOps, GRC, HR.
• Proven track record in architecture, design principles and implementation decisions.
• Ability to obtain and maintain SSA Public Trust clearance.

Responsibilities

• Act as Team Lead and Senior ServiceNow Developer.
• Analyze customer requirements and develop architecture addressing technical and operational reporting needs.
• Lead development of solution artifacts including roadmaps and diagrams for proposals.
• Build prototypes and conduct technical reviews.
• Mentor junior and mid-level ServiceNow Developers.

Skills

Team leadership

ServiceNow expertise

Stakeholder engagement

Architecture design

Requirements gathering

Mentorship

Strong communication

Automation

Education

Bachelor's degree with 7+ years of experience

Master's degree with 5+ years or 11+ years in lieu of degree

Tools

AWS Cloud Management Platform

REST/SOAP web services

ServiceNow integrations

Job description

Description

Integrated BI Solutions Inc. (IBIS) is seeking a Senior ServiceNow Developer to join our Software Development team based in Woodlawn, MD. This role requires extensive experience in various modules and services and will serve as a ServiceNow Team Lead providing direction and assistance to the development team.

Requirements

PRIMARY RESPONSIBILITIES

• Act as the Team Lead and Senior ServiceNow Developer.
• Analyze the customer requirements and develop a solution architecture that addresses the technical, management, maximizes automation, and provides operational reporting aspects of the proposal.
• Lead the development of solution artifacts, including road maps, optimization of operations, architecture and/or block diagrams with a view outside of User Story requirements.
• Build prototypes and lead technical reviews and discussions based on defined requirements.
• Provide guidance and technical mentorship to junior and mid-level ServiceNow Developers. MINIMUM QUALIFICATIONS
• Ability to obtain and maintain an SSA Public Trust Suitability clearance is required.
• Bachelor's and 7 years of experience, Master's and 5 years of experience or 11+ in lieu of a degree
• 8+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR
• 5+ years of experience with technical discussions and reviews.
• 5+ years of experience in developing system architecture, design principles, and impacts.
• 5+ years of experience supporting IT related data integrity (CMDB, HAM, SAM etc.)
• 5+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)
• 5+ years of technical leadership experience driving change/solutions.
• Must have strong communication and stakeholder engagement skills
• Expertise in full-platform ServiceNow development and third-party technology integrations.
• Experience leading requirements-gathering and analysis sessions with diverse stakeholders.
• Experience with AWS Cloud Management Platform.
• Excellent technical leadership skills and initiative to take on additional responsibilities.
• Excellent written and oral communication skills to deliver technical solutions simply and succinctly. DESIRED QUALIFICATIONS
• Experience with Web development, including technologies such as X-HTML, CSS3, SQL, XML, Angular and JavaScript, PHP, .NET, or Java
• Experience with implementing Java scripting to support automation across the various modules in ServiceNow.
• Experience with REST and SOAP web service protocols
• Experience with Business Rules, Workflow, Identification Rules, Workspaces and External Portals
• Knowledge of SAML, Active Directory, or LDAP
• Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR
• An ITILv4 Foundations certification and a Project Management or Agile certification.
• Additional ServiceNow CIS certification with preference for the following:
• Certified System Administrator (baseline)
• Certified Application Developer (baseline)
• CIS – Customer Service Management
• CIS – IT Service Management
• CIS – Discovery
• CIS – Service Mapping
• CIS – Strategic Portfolio Management
• CIS – Application Portfolio Management
• CIS – Software Asset Management
• CIS – Hardware Asset Management