Senior ServiceNow Developer

JPS Tech Solutions Pvt Ltd; Atlanta (GA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote work option

Mentorship opportunities

Job summary

JPS Tech Solutions Pvt Ltd in the United States (Atlanta area) seeks a Senior ServiceNow Developer to lead design, development, and support of enterprise ServiceNow apps and platform capabilities. You will mentor others while ensuring governance and best practices across projects.

Collaborate with product owners, service managers, and technical teams to deliver scalable, secure solutions that align with organizational priorities, timelines, and upgrade paths.

Qualifications

• 5+ years of hands-on ServiceNow development in enterprise environments.
• 3+ years building and supporting custom apps using App Engine Studio.
• 3+ years delivering in Agile or sprint-based delivery models.

Responsibilities

• Design, develop, test, and deploy ServiceNow apps across environments.
• Partner with product owners to translate requirements into technical solutions.
• Maintain and upgrade apps focusing on stability and upgrade compatibility.
• Review development work to ensure standards and security.
• Support platform upgrades and resolve related issues.
• Contribute to platform documentation and runbooks.
• Mentor mid-level developers and promote coding standards.
• Participate in change review and release governance.

Skills

Server-side scripting

GlideRecord

Flow Designer

ACL design

UI Builder

Configurable Workspace

REST integrations

JSON data

Documentation

Agile delivery

Mentorship

Education

Bachelor's degree in IT/CS

Tools

App Engine Studio

Job description

Position Summary

We are seeking a Senior ServiceNow Developer to serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and technical teams to deliver scalable, secure, and maintainable solutions aligned with organizational priorities. The position requires deep ServiceNow platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices.

Location & Contract

• Local candidates are strongly preferred.
• 100% remote candidates are acceptable.

Required Experience

• 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments.
• 3+ years of experience building and supporting custom applications using App Engine Studio.
• 3+ years of experience working within Agile or sprint-based delivery models.

Education

• Bachelor’s degree or higher in Information Technology, Computer Science, or a related field preferred.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL 4 Foundation or equivalent ITSM experience.

Preferred Skills

• Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs.
• Advanced proficiency with GlideRecord, query optimization, and transactional logic.
• Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns.
• Solid understanding of ACL design, role hierarchy, and access evaluation order.
• Experience designing and supporting Configurable Workspace and UI Builder-based experiences.
• Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards.
• Experience with REST-based integrations and JSON data exchange.
• Strong technical documentation skills, including design documentation and implementation guidance.

Specialized Skills

• App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.
• Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
• Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
• Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health.
• Agile Delivery & Collaboration: Participate in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.
• Mentorship & Technical Leadership: Provide guidance to mid-level and delegated developers, review code, and promote consistent development standards.

Duties & Responsibilities

• Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments.
• Partner with product owners and stakeholders to translate requirements into technical solutions.
• Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility.
• Review and approve development work to ensure adherence to platform standards and security requirements.
• Support platform upgrades and resolve development-related issues introduced by new releases.
• Contribute to platform documentation, architectural decisions, and operational runbooks.
• Assist with troubleshooting production issues and implementing long-term corrective solutions.
• Participate in change review and release governance processes.