Senior ServiceNow CMDB & ITSM Analyst

Midcontinent Independent System Operator (MISO); Carmel (IN); On-site; USD 106,000 - 131,000; Full time

Benefits offered by this job

401k

Vacation

Sick time

Safe time

Job summary

Midcontinent Independent System Operator (MISO) is hiring a Senior Configuration Management Analyst in Carmel, Indiana, to manage and execute the configuration management process and ensure CMDB accuracy and integrity within ServiceNow. The role supports regulatory compliance, operational efficiency, and stronger IT services.

You will partner with ITSM leadership, develop CMDB standards, perform audits, design dashboards, and drive automation to improve reliability and service quality.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• 7+ years of Configuration Management (CMDB) experience.
• ServiceNow experience is required.
• ServiceNow Certified Administrator and CIS CMDB/CIS-DF preferred.

Responsibilities

• Partner with ITSM leadership to enhance processes and service quality in ServiceNow.
• Develop and maintain CMDB standards and data integrity.
• Support change and configuration management processes with audits and reconciliations.
• Design dashboards and reports to track KPIs and CSFs.
• Collaborate with stakeholders to operationalize services and improve ITIL practices.
• Identify opportunities for automation to improve reliability.

Skills

CMDB management

ServiceNow

ITSM

Dashboard reporting

Process improvement

Stakeholder collaboration

Automation awareness

Education

Bachelor’s degree in Information Technology or related field

Tools

ServiceNow

CMDB tooling

Job description

Midcontinent Independent System Operator (MISO) is hiring a Senior Configuration Management Analyst in Carmel, Indiana, to manage and execute the configuration management process and ensure CMDB accuracy and integrity within ServiceNow. The role supports regulatory compliance, operational efficiency, and stronger IT services.

You will partner with ITSM leadership, develop CMDB standards, perform audits, design dashboards, and drive automation to improve reliability and service quality.