Senior ServiceNow CMDB Engineer

lightfeatheriollc; United States; Hybrid; USD 180,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Employer-sponsored clearance upgrade

Job summary

lightfeatheriollc is seeking a ServiceNow specialist to design and improve CMDB solutions for a federal program. You will build platform features, configure Discovery, and implement reconciliation rules to ensure data quality and governance. The role spans service catalog, ITSM, and integrations with external systems.

You will collaborate with stakeholders, manage risk, and contribute to release documentation while delivering automated workflows and tests to ensure reliable deployments.

Qualifications

• Hands-on ServiceNow development and configuration experience.
• Experience implementing or improving a CMDB, including Discovery and reconciliation.
• Strong server-side and client-side JavaScript skills (Glide, Business Rules, Script Includes).
• Experience with service catalog development, workflows, integrations, and Agile/Scrum delivery.
• ServiceNow Certified Application Developer credential, plus clear communication with stakeholders.

Responsibilities

• Configure, develop, test, and deploy platform features, custom applications, and automated workflows.
• Design CMDB classes and data models aligned with CSDM; configure Discovery and identification and reconciliation rules.
• Improve CMDB data quality, health, and governance; optimize ITSM processes.
• Build service catalog items and automations; integrate external systems via REST or SOAP and IntegrationHub.
• Discuss requirements with stakeholders, identify risks early, and maintain release documentation.
• Run unit, integration, and regression tests to support dependable deployments.

Skills

ServiceNow development

CMDB design (CSDM)

Discovery & data reconciliation

JavaScript (Glide APIs)

REST/SOAP integrations

Agile/Scrum delivery

Security clearance readiness

Job description

Role overview

Design and improve ServiceNow solutions for a federal program, with a focus on building and maintaining a reliable Configuration Management Database (CMDB). The work spans platform development, IT service management, service catalog experiences, integrations, and collaboration with stakeholders to turn operational needs into technical designs.

Responsibilities

• Configure, develop, test, and deploy platform features, custom applications, and automated workflows.
• Design CMDB classes and data models aligned with CSDM; configure Discovery and identification and reconciliation rules.
• Improve CMDB data quality, health, and governance, and optimize Incident, Problem, Change, Request, and Knowledge Management processes.
• Build service catalog items and automations, and integrate external systems through REST or SOAP services and IntegrationHub.
• Discuss requirements and designs with stakeholders, identify risks early, and maintain technical records and release documentation.
• Run unit, integration, and regression tests to support dependable deployments.

Requirements

• Active Secret clearance or higher; U.S. citizenship is required for the federal contract.
• At least five years of hands-on ServiceNow development and configuration experience.
• Experience implementing or improving a CMDB, including Discovery and data reconciliation.
• Strong server-side and client-side JavaScript skills, including Glide APIs, Business Rules, and Script Includes.
• Experience with service catalog development, workflows, integrations, and Agile/Scrum delivery.
• ServiceNow Certified Application Developer credential, plus clear communication with technical and business stakeholders.

Nice to have

• ServiceNow CIS certification, especially in Discovery, ITSM, or Service Mapping.
• Federal or defense project experience, including work in classified or isolated environments, and knowledge of NIST, FISMA, or STIG requirements.
• Experience coordinating releases, using version control, and creating automated tests with the ServiceNow ATF.

Benefits and work setup

Full-time, hybrid work in Washington, D.C. The listed annual salary range is $180,000-$200,000, depending on experience. Candidates with an active Secret clearance may be considered for employer-sponsored clearance upgrade to Top Secret.