Senior ServiceNow CMDB Architect | Hybrid DC

Lightfeather Io Llc; Alexandria (VA); Hybrid; USD 180,000 - 200,000; Full time

Job summary

LightFeather is seeking a ServiceNow Developer to design, build, and optimize ServiceNow solutions across CMDB, ITSM, Service Catalog, and custom apps. You will work with stakeholders to translate business needs into scalable technical solutions in a fast-paced, client-facing environment.

Responsibilities include CMDB design and governance, advanced Catalog items, and integrations using REST/SOAP and IntegrationHub, with a strong emphasis on testing and release documentation.

Qualifications

• Active Secret or higher clearance.
• 5+ years of hands-on experience developing and configuring on the ServiceNow platform.
• Experience implementing or maturing a CMDB, including Discovery and data reconciliation.
• Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes).
• Experience building Service Catalog items, workflows, and integrations.
• ServiceNow CAD certification.
• Experience working on project teams that leverage Agile/Scrum.
• Demonstrable ability to communicate and listen well with business and technical people.

Responsibilities

• Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows.
• Implement the CMDB, including CI class and data model design aligned to the Common Service Data Model (CSDM), Discovery configuration, and identification and reconciliation rules.
• Establish and maintain CMDB health, data quality, and governance practices.
• Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
• Support ongoing improvements and optimization of core ITSM modules (Incident, Problem, Change, Request, Knowledge Management).
• Design and implement integrations with third-party systems using REST/SOAP web services and IntegrationHub.
• Participate in client calls and technical design discussions, translating business requirements into clear, actionable solutions.
• Execute unit, integration, and regression testing to ensure high-quality, zero-defect deployments.
• Maintain update sets, release documentation, and technical design records.
• Identify risks, dependencies, and design gaps early in the development lifecycle.

Job description

LightFeather is seeking a ServiceNow Developer to design, build, and optimize ServiceNow solutions across CMDB, ITSM, Service Catalog, and custom apps. You will work with stakeholders to translate business needs into scalable technical solutions in a fast-paced, client-facing environment.

Responsibilities include CMDB design and governance, advanced Catalog items, and integrations using REST/SOAP and IntegrationHub, with a strong emphasis on testing and release documentation.