Senior ServiceNow Architect & Platform Strategy Lead

Associated Bank; Texas; On-site; USD 110,000 - 189,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Volunteer time off

Employee stock purchase plan

Parental leave

Job summary

Associated Bank is seeking a ServiceNow Solution Architect Principal to lead architecture and governance for our enterprise ServiceNow platform. You will partner with business and technology leaders to define strategy, drive innovation, and ensure secure, scalable digital workflows that deliver measurable business value.

You will mentor teams, advance platform capabilities, and align architectural decisions with enterprise objectives while promoting best practices and long-term platform

Qualifications

• Experience designing and architecting enterprise-scale ServiceNow solutions across multiple modules, including platform strategy, architecture roadmaps, scalability, resilience, and long-term platform value.
• Experience serving as the technical authority for complex ServiceNow environments, including governance frameworks, architectural standards, design patterns, engineering best practices, and platform upgrade strategies.
• Experience designing secure and scalable enterprise integrations, including API, event-driven, and data architecture strategies, CMDB governance, authentication frameworks, and integration standards.
• Experience leading large-scale ServiceNow transformation initiatives, including platform consolidations, migrations, modernization efforts, technical debt reduction, and multi-business-unit implementations.
• Experience partnering with enterprise architects, business leaders, and technology executives to align platform capabilities with organizational priorities, digital transformation goals, and risk management objectives.
• Certified Technical Architect (CTA) certification and related credentials are highly desired.

Responsibilities

• Lead the architecture and design of complex ServiceNow solutions across multiple products, business units, and integrations.
• Establish and evolve platform governance frameworks, architectural standards, and best practices to ensure consistency, quality, and scalability.
• Partner with business and technology stakeholders to translate strategic objectives into secure, scalable ServiceNow solutions.
• Define enterprise integration and data strategies, including system interoperability, data governance, CMDB practices, and service mapping.
• Provide architectural oversight across ServiceNow initiatives to ensure security, regulatory, and performance standards.
• Drive platform optimization, innovation, and adoption of new ServiceNow capabilities that enhance efficiency and business outcomes.
• Mentor architects, developers, and platform administrators while promoting engineering excellence and knowledge sharing.
• Enable execution of the ServiceNow platform roadmap by aligning architectural decisions with enterprise strategy and measurable business results.

Skills

ServiceNow architecture

Platform governance

Data integration

Security & compliance

Agile delivery

Education

CTA certification

CAD certification

CSA certification

CIS certification

Tools

ServiceNow ITSM

ServiceNow ITOM

Job description

Associated Bank is seeking a ServiceNow Solution Architect Principal to lead architecture and governance for our enterprise ServiceNow platform. You will partner with business and technology leaders to define strategy, drive innovation, and ensure secure, scalable digital workflows that deliver measurable business value.

You will mentor teams, advance platform capabilities, and align architectural decisions with enterprise objectives while promoting best practices and long-term platform