Solution Architect Principal

Associated Bank, NA; United States; On-site; USD 170,000 - 210,000; Full time

Job summary

Associated Bank seeks a ServiceNow Solution Architect Principal to provide strategic and technical leadership for the ServiceNow platform, ensuring secure, scalable digital workflows. You will partner with business and technology leaders to define platform strategy, align solutions with enterprise objectives, and drive innovation through modern ServiceNow capabilities.

You will mentor architects, developers, and platform administrators, promoting engineering excellence and knowledge sharing

Qualifications

• Experience designing and architecting enterprise-scale ServiceNow solutions.
• Technical authority for complex ServiceNow environments with governance and upgrade strategies.
• Experience designing secure, scalable integrations and data architectures.
• Leading large-scale ServiceNow transformation initiatives with multi-business-unit implementations.
• Ability to align platform capabilities with business priorities and risk management.
• Proven track record in security, performance, and regulatory compliance.
• CTA certification.

Responsibilities

• Lead architecture and design of ServiceNow solutions across products and integrations.
• Establish governance frameworks and standards for consistency and scalability.
• Translate business objectives into secure, scalable ServiceNow solutions.
• Define enterprise integration and data strategies incl. CMDB and service mapping.
• Provide architectural oversight to ensure security and performance standards.
• Drive platform optimization and adoption of new ServiceNow capabilities.
• Mentor architects and developers while promoting engineering excellence.
• Enable execution of the platform roadmap aligned to enterprise strategy.

Skills

Enterprise architecture

ServiceNow expertise

Platform governance

Security & compliance

API integrations

CMDB/data governance

Leadership & mentoring

Agile/DevOps

Education

CTA certification

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow CMDB

Job description

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

The ServiceNow Solution Architect Principal provides strategic and technical leadership for the ServiceNow platform, ensuring it is designed, governed, and evolved as a secure, scalable, and high-performing digital workflow solution. In this role, you will partner with business and technology leaders to define platform strategy, align solutions with enterprise objectives, and drive innovation through modern ServiceNow capabilities. You will serve as a trusted advisor and technical authority, helping deliver measurable business value while enabling long-term platform sustainability.

Key Accountabilities

• Lead the architecture and design of complex ServiceNow solutions across multiple products, business units, and integrations.
• Establish and evolve platform governance frameworks, architectural standards, and best practices to ensure consistency, quality, and scalability.
• Partner with business and technology stakeholders to translate strategic objectives into secure, scalable ServiceNow solutions.
• Define enterprise integration and data strategies, including system interoperability, data governance, configuration management database (CMDB) practices, and service mapping.
• Provide architectural oversight across ServiceNow initiatives to ensure compliance with security, regulatory, and performance standards.
• Drive platform optimization, innovation, and adoption of new ServiceNow capabilities that enhance efficiency and business outcomes.
• Mentor architects, developers, and platform administrators while promoting engineering excellence and knowledge sharing.
• Enable execution of the ServiceNow platform roadmap by aligning architectural decisions with enterprise strategy and measurable business results.

Education & Experience

Required

• Experience designing and architecting enterprise-scale ServiceNow solutions across multiple modules, including platform strategy, architecture roadmaps, scalability, resilience, and long-term platform value.
• Experience serving as the technical authority for complex ServiceNow environments, including governance frameworks, architectural standards, design patterns, engineering best practices, and platform upgrade strategies.
• Experience designing secure and scalable enterprise integrations, including API, event-driven, and data architecture strategies, CMDB governance, authentication frameworks, and integration standards.
• Experience leading large-scale ServiceNow transformation initiatives, including platform consolidations, migrations, modernization efforts, technical debt reduction, and multi-business-unit implementations.
• Experience partnering with enterprise architects, business leaders, and technology executives to align platform capabilities with organizational priorities, digital transformation goals, and risk management objectives.
• Experience driving platform performance, reliability, security, compliance, Agile delivery, DevOps practices, release governance, and adoption of out-of-the-box ServiceNow capabilities.
• Certified Technical Architect (CTA) certification.

Preferred

• Experience architecting or leading implementations across advanced ServiceNow modules such as IT Service Management (ITSM), Customer Service Management (CSM), Financial Services Operations (FSO), Governance, Risk, and Compliance (GRC), and/or Strategic Portfolio Management (SPM).
• Experience architecting and governing CMDB and/or Common Service Data Model (CSDM) adoption at scale, including data quality, service mapping maturity, and alignment to business capabilities and services.
• Hands-on experience working with AI development tools within or connected to the ServiceNow platform.
• Certified Application Developer (CAD), Certified System Administrator (CSA), and/or Certified Implementation Specialist (CIS) certifications.

Why You'll Love Working Here

This is an opportunity to shape the strategic direction of an enterprise ServiceNow platform while driving meaningful business transformation. You'll collaborate with senior leaders, influence technology decisions at scale, and help advance innovative solutions that create lasting organizational impact. The role also offers the opportunity to mentor technical talent, champion best practices, and contribute to the future evolution of a critical enterprise platform.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without