Senior ServiceNow Architect — Hybrid Platform Lead

MasterApp Labs LLC

Lansing (MI)

Hybrid

USD 120,000 - 180,000

Full time

2 days ago

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Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

MasterApp Labs LLC is seeking a Senior ServiceNow Architect to lead the design and governance of enterprise ServiceNow solutions in Lansing, MI. The role blends hands-on architecture with collaboration across teams to deliver secure, scalable platforms.

You will oversee integrations, upgrades, performance optimization, and roadmap planning while guiding developers and system administrators in a hybrid environment starting day one, two days on-site per week.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field.
5+ years of ServiceNow platform experience.
5+ years architecting and implementing enterprise ServiceNow solutions.
Experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
ServiceNow Certified Systems Architect (CSA) certification.

Responsibilities

Architect ServiceNow platform solutions aligned with DTMB strategic goals.
Lead technical solution design, platform governance, and best practices.
Design and support integrations with enterprise applications and services.
Provide technical support to developers, system administrators, and project teams.
Support platform upgrades, performance optimization, and roadmap planning.
Ensure solutions meet security, compliance, and operational requirements.
Collaborate with stakeholders to translate business needs into technical solutions.