Senior ServiceNow Architect & Enterprise Transformation Leader

Accenture PLC; San Diego (CA); On-site; USD 133,000 - 302,000; Full time

Job summary

Accenture PLC's ServiceNow Practice is seeking a seasoned Technical Architect to design and lead end‑to‑end ServiceNow solutions for Fortune 500 clients. You will guide architecture, oversee developers, and align platform strategy with business goals in a fast‑moving consulting environment.

Travel may be required; you will participate in ongoing training and certification programs to stay at the forefront of ServiceNow offerings and enterprise IT trends.

Qualifications

• Minimum 10 years' experience working with ServiceNow in a Technical Architecture, Lead Engineer, or equivalent senior technical role, with demonstrated ownership of end‑to‑end solution design.
• Minimum 8 years' experience driving enterprise IT transformation and platform strategy, preferably within a consulting or professional services environment.
• Minimum 6 years' experience leading and mentoring ServiceNow Developers and/or Technical Architects, including responsibility for technical direction, coaching, and quality outcomes.
• Minimum 6 years' hands‑on experience establishing and enforcing architectural and engineering standards, including code reviews, design reviews, and platform governance.
• Minimum 6 years' experience with advanced scripting and development on the ServiceNow platform, including JavaScript and platform APIs (SQL experience preferred).
• Minimum 6 years' experience delivering solutions in Agile delivery models (Scrum, Kanban, SAFe, or hybrid/Wagile environments).
• Minimum of 3 ServiceNow certifications: System Administrator/CSA (required), Application Developer/CAD (required), CIS - ITSM or equivalent domain certification (preferred)
• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience); if Associate’s degree, minimum 6 years additional relevant work experience.

Responsibilities

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
• You are someone that is process oriented and prefers order over chaos.
• You are comfortable asking for help from peers and Subject Matter Experts when needed.
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Skills

Executive-level communication

Team leadership

Systems thinking

Customer focus

Leadership presence

Technical advisory

Technical escalation

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Accenture PLC's ServiceNow Practice is seeking a seasoned Technical Architect to design and lead end‑to‑end ServiceNow solutions for Fortune 500 clients. You will guide architecture, oversee developers, and align platform strategy with business goals in a fast‑moving consulting environment.

Travel may be required; you will participate in ongoing training and certification programs to stay at the forefront of ServiceNow offerings and enterprise IT trends.