Senior ServiceNow Architect & AI Solutions Lead

CDW

United States

On-site

USD 156,000 - 225,000

Full time

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Job summary

CDW is seeking a ServiceNow Principal Consultant to lead design and engineering for ServiceNow projects across global clients. You will drive technical solutions, mentor engineers, and align delivery teams with best practices.

You will collaborate with sales and other CDW consulting groups, own automation and CI/CD practices, and guide AI-enabled service offerings while maintaining delivery quality and client relationships. Travel ~10% is expected.

Qualifications

Bachelor's Degree plus 7+ years of ServiceNow experience, including 3+ years in large enterprise consulting.
Or 10+ years of ServiceNow experience with 3+ years in large enterprise consulting.
Proven ability to advise clients and mentor engineers on project design.
Strong client relationship skills and clear technology recommendations.
Willingness to travel and hold a valid U.S. driver's license.
CTA certification or architect-level mastery of the ServiceNow platform.

Responsibilities

Deliver professional services for CDW customers globally on major ServiceNow platforms.
Oversee technical solutions across multiple projects for synergy and visibility.
Collaborate with CDW consulting groups to bridge sales and delivery.
Standardize technical approaches and mentor engineers and architects.
Assist with SOW reviews, candidate interviews, and technical growth plans.
Lead deployment engineering with customers on workload design for cloud vendors.
Provide AI-focused workshops and training for clients.