Senior ServiceNow Architect & Advisor

Jolera; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

GoodLife gym membership

Brand partner discounts

Company events and recognitions

Résumé du poste

Jolera is seeking a Senior ServiceNow Consultant to serve as a strategic SME across the ServiceNow platform, owning complex implementations for enterprise clients. This customer-facing role blends deep technical delivery with advisory responsibilities in fast-paced MSP/GSI environments.

Ideal candidates will lead end-to-end ServiceNow implementations, from discovery through go-live, while guiding platform strategy and governance for multi-tenant deployments.

Qualifications

• 5+ years hands-on ServiceNow experience spanning administration and development.
• Customer-facing consultant or technical lead experience in MSP, GSI, or service provider environments.
• Expert-level proficiency in ServiceNow development: JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, and REST/SOAP APIs.

Responsabilités

• Act as the primary ServiceNow SME and trusted advisor for internal teams and external enterprise clients.
• Lead platform strategy conversations and translate complex business challenges into scalable ServiceNow solutions.
• Conduct platform health assessments, maturity reviews, and roadmap planning with customers.
• Drive adoption of ServiceNow best practices and governance standards across engagements.
• Present architectures, recommendations, and project outcomes to executive stakeholders.
• Own end-to-end implementation projects from discovery through go-live and hypercare.

Connaissances

Customer facing

Executive communication

Solution design

Leadership

Stakeholder management

Formation

ServiceNow CSA

CAD

ITIL Foundation

Outils

Flow Designer

REST/SOAP APIs

JS & Scripting

Description du poste

Jolera is seeking a Senior ServiceNow Consultant to serve as a strategic SME across the ServiceNow platform, owning complex implementations for enterprise clients. This customer-facing role blends deep technical delivery with advisory responsibilities in fast-paced MSP/GSI environments.

Ideal candidates will lead end-to-end ServiceNow implementations, from discovery through go-live, while guiding platform strategy and governance for multi-tenant deployments.