DaisyCare Technician

DaisyCo, Inc.; New York (NY); Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

401(k)

Health insurance

Dental insurance

Vision insurance

Parental leave

Training & development

Paid vacation and sick leave

Professional certification support

Résumé du poste

Daisy is seeking a Senior Service Technician to be the primary contact for clients, keeping smart space systems running smoothly. This role demands at least 3 years of hands-on Audio Video experience and the ability to independently troubleshoot, maintain, and optimize sophisticated technology while delivering a world-class client experience.

You will travel to job sites, engage with clients on optimization, repairs and upgrades, and document all service activity in the CRM.

Qualifications

• Minimum 3 years of direct Audio Video (AV) experience.
• Experience with networking, control systems, and technology integration.
• Savant/Crestron certification preferred.
• Valid driver's license and reliable transportation.
• Able to lift up to 50 pounds and work in varied conditions.

Responsabilités

• Client Engagement: Build and sustain strong client relationships, guiding optimization, repair, and upgrades of AV and smart space systems.
• Maintenance & Troubleshooting: Assess, test, and maintain AV, networking, control, and security gear.
• Service Coordination: Quote and manage necessary repairs or upgrades for timely resolution.
• Documentation: Log service activities and client interactions in CRM.
• Collaboration: Partner with sales, service and trade teams for cohesive delivery.
• Administration: Manage a dedicated client book and report results to leadership.

Connaissances

AV system troubleshooting

Networking & control systems

Client engagement

Savant/Crestron certification

Formation

High school diploma

Outils

Savant

Crestron

Lutron

Description du poste

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Parental leave
• Training & development
• Vision insurance

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives.

Position Summary

As a Senior Service Technician, you are the primary point of contact for our clients — responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands‑on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world-class client experience.

Key Responsibilities

• Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio-visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
• Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high-quality resolution of client needs.
• Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
• Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of direct Audio Video (AV) experience — required. Candidates without demonstrated AV field experience will not be considered.
• Experience with networking, control systems, and technology integration strongly preferred.
• Savant / Crestron certification (preferred)
• Lutron lighting & shades experience a plus
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Preferred Attributes

• Proven track record of independent AV troubleshooting and system maintenance.
• Strong leadership, accountability, and interpersonal skills.
• Client-first mindset with a solutions-oriented approach.
• Commitment to continuous learning and staying current with emerging technologies.
• Proactive problem-solver who anticipates issues before they escal

Compensation & Benefits

• Competitive salary commensurate with experience.
• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Professional growth opportunities and industry certification support.

Work Environment

• Field-based role involving travel to job sites, hands‑on tool use, and direct client interaction.
• Daisy enforces a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and brand-representing activities.