Senior Service Technician

Alliance Building Services; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Paid Holidays

Dental Insurance

Paid Vacation

Paid Sick Days

Vision Insurance

Medical Insurance

Life Insurance

Job summary

Alliance Building Services in New York City seeks a Senior Service Technician to install, service, and test CCTV and access control systems for a premier clientele. You will coordinate field activities, troubleshoot networked security devices, and maintain strong customer relations.

Requirements include a technical degree or bachelor, 2–3 years in security tech, certifications (AMAG, Genetec, LenelS2, Exacq, Brivo, Eagle Eye), OSHA-40, and a valid driver’s license.

Qualifications

• Bachelor's or technical degree preferred.
• Minimum 2–3 years' experience in the security technology industry.
• Strong knowledge of security concepts: CCTV, access control, intercom, intrustion, and network devices.
• Active certifications: AMAG, Genetec, LenelS2, Exacq, Brivo & Eagle Eye.
• OSHA 40 certification and a valid driver's license.

Responsibilities

• Install or service security systems including CCTV and access control.
• Test, adjust, and troubleshoot security equipment and network issues.
• Resolve low-voltage continuity and firewall networking configurations.
• Coordinate with clients, managers, and other team members; manage job planning.
• Maintain CRM records documenting installation and service activities.

Skills

Security systems

Networking concepts

Customer service

Technical troubleshooting

Education

Bachelor's or Technical Degree

Tools

AMAG

Genetec

LenelS2

Exacq

Brivo

Eagle Eye

Job description

Overview

Alliance Building Services is one of New York City's most trusted and fastest-growing building services firms, backed by nearly 30 years of industry expertise. We are driven by a commitment to excellence, built on the pillars of professional integrity, responsive service, and a strong investment in our people. At Alliance, we believe in building lasting partnerships—not just with our clients, but with every member of our team. Our reputation for quality service and our rapid growth reflect the strength of that philosophy. Join us and become part of a company where your contribution matters and growth is supported.

Job Details

Alliance Security is a New York Tri-State leader providing Engineering, Installation and Service/Repair of high-end security systems and solutions for a premier portfolio of clientele. Alliance Security is currently looking to fill the position of Senior Service Technician. The role will perform a wide variety of duties and responsibilities which consist of coordinating, planning, and installing video surveillance technologies – CCTV, and access control security technologies. This position will report to the Manager of Installation Services - Alliance Security.

Essential Responsibilities

• Install or service new and existing security systems, including Web-Based and Cloud-Based Security and CCTV Systems


• Test, adjust, and troubleshoot security systems and related equipment/hardware


• Ability to test and troubleshoot low-voltage continuity issues


• Resolve Firewall Configurations/Networking System Developments


• Handle various emails, phone calls from other team members and the management team, work orders, paperwork, and perform job planning activities


• Make recommendations for security system enhancements


• Act as liaison between client and Manager of Installation Services


• Assist the service department as needed


• Excellent Customer Service and Time Management Skills


• Update and manage CRM software to document installation/service activities

Minimum Qualification

• Bachelor\'s or Technical Degree preferred


• Minimum of two (3) years\' experience in the security technology industry


• Strong knowledge of security concepts and technology platforms; Video, Access Control, Intercom, Intrusion, Visitor Management, turnstiles, and network devices


• Successfully maintain certification training; AMAG, Genetec, LenelS2, Exacq, Brivo & Eagle Eye


• Strong fundamentals of networking technologies and Information Technology principles


• Flexible schedule and ability to work weekends and overtime


• OSHA 40 Required


• Possess a valid driver\'s license and be willing to drive a company-provided commercial vehicle. Will maintain vehicle at residence and commute to/from job locations

Salary: $80,000 - $85,000

Hours: Monday to Friday | 8:30 AM - 5:30 PM

Certification Requirements

• OSHA-40

Education Requirements

• Technical Degree


• High School Diploma or GED

Additional Information / Benefits

• Paid Holidays


• Dental Insurance


• Paid Vacation


• Paid Sick Days


• Vision Insurance


• Medical Insurance


• Life Insurance

The Following Screenings Are Required

• Employment Verification