Senior Service Technician

Daisy; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Parental leave

Paid vacation

Sick leave

Training & development

Certification support

Job summary

Daisy is a national leader in smart space installation and services, delivering customized AV and smart-space solutions for homes and offices. As a Senior Service Technician, you will be the primary client contact, keeping systems running at peak performance with independent troubleshooting and hands-on maintenance.

You will work field-based across various sites, lifting up to 50 pounds, and coordinating repairs or upgrades while delivering a world-class client experience.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of direct Audio Video (AV) experience - required.
• Experience with networking, control systems, and technology integration strongly preferred.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work in varied physical conditions.

Responsibilities

• Engage with clients to build and sustain relationships and advise on AV and smart space system optimization, repairs, and upgrades.
• Perform assessments, testing, and maintenance of audio-visual, networking, control systems, and security equipment; resolve issues.
• Identify, quote, and manage necessary repairs or upgrades; ensure timely resolution for clients.
• Log all service activities, updates, and client interactions using CRM tools.
• Collaborate with sales, service, and trade teams to deliver cohesive service.
• Manage a dedicated client book and report results to leadership.

Skills

AV experience

Networking

Control systems

Troubleshooting

Education

High school diploma

Tools

CRM tools

Job description

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Parental leave
• Training & development
• Vision insurance

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives.

Position Summary

As a Senior Service Technician, you are the primary point of contact for our clients - responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands-on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world-class client experience.

Key Responsibilities

• Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio-visual, networking, control systems, and security equipment - resolving issues efficiently and accurately.
• Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high-quality resolution of client needs.
• Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
• Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of direct Audio Video (AV) experience - required. Candidates without demonstrated AV field experience will not be considered.
• Experience with networking, control systems, and technology integration strongly preferred.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Preferred Attributes

• Proven track record of independent AV troubleshooting and system maintenance.
• Strong leadership, accountability, and interpersonal skills.
• Client-first mindset with a solutions-oriented approach.
• Commitment to continuous learning and staying current with emerging technologies.
• Proactive problem-solver who anticipates issues before they escape.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Professional growth opportunities and industry certification support.

Work Environment

• Field-based role involving travel to job sites, hands-on tool use, and direct client interaction.
• Daisy enforces a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and brand-representing activities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.