Senior Service Technician

Daisy Orlando; Kalamazoo (MI); On-site; USD 48,216 - 61,992; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid vacation and sick leave

Professional growth opportunities and

Training & development

Parental leave

Dental insurance

Vision insurance

Job summary

Daisy is seeking a Senior Service Technician to be the primary contact for clients and keep smart space systems running smoothly. A minimum of 3 years of hands-on AV experience is required, with strong troubleshooting skills and field service readiness in the Kalamazoo area.

Responsibilities include maintenance, repairs, quotes, and coordination with sales and service teams. Travel to job sites and CRM documentation are essential parts of the role.

Qualifications

• At least 3 years of direct AV experience.
• High school diploma or equivalent is required.
• Experience with networking, control systems and tech integration preferred.
• Control4 certification preferred.
• Valid driver’s license with clean record is required.

Responsibilities

• Engage clients and build strong relationships for AV optimization, repair and upgrades.
• Perform assessments, testing, and maintenance of AV, networking, control and security systems.
• Identify, quote and manage repairs or upgrades to ensure timely resolutions.
• Log all service activities and client interactions in CRM systems.
• Collaborate with sales, service and trade teams to ensure cohesive delivery.
• Manage a dedicated client book and report results to leadership.

Skills

Independent AV troubleshooting

Client communication

Leadership

Education

High school diploma

Tools

CRM software

Networking equipment

Control4

Job description

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives.

Position Summary

As a Senior Service Technician, you will be the primary point of contact for our clients – responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands‑on audio‑video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world‑class client experience.

Key Responsibilities

• Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio‑visual, networking, control systems, and security equipment – resolving issues efficiently and accurately.
• Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high‑quality resolution of client needs.
• Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
• Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of direct audio‑video (AV) experience – required. Candidates without demonstrated AV field experience will not be considered.
• Experience with networking, control systems, and technology integration strongly preferred.
• Control4 certification – preferred.
• Valid driver’s license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Preferred Attributes

• Proven track record of independent AV troubleshooting and system maintenance.
• Strong leadership, accountability, and interpersonal skills.
• Client‑first mindset with a solutions‑oriented approach.
• Commitment to continuous learning and staying current with emerging technologies.
• Proactive problem‑solver who anticipates issues before they erupt.

Compensation & Benefits

• Competitive salary commensurate with experience; $35.00–$45.00 per hour.
• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Professional growth opportunities and industry certification support.
• Training & development.
• Parental leave.
• Dental insurance.
• Vision insurance.

Work Environment

• Field‑based role involving travel to job sites, hands‑on tool use, and direct client interaction.
• Daisy enforces a strict smoke, alcohol, and drug‑free policy across all buildings, vehicles, job sites, and brand‑representing activities.