Senior Service Technician

Improveit Home Remodeling; Columbus (OH); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Health/Life insurance

Paid time off

Growth opportunities

Company truck and tools

Overtime available

Job summary

Improveit Home Remodeling is seeking a Senior Service Technician to join our 5-Star Service Team. In this role, you will interact with homeowners to obtain measurements for new installations and perform warranty services, aiming for on-time, high-quality results.

The position emphasizes excellent customer service, strict scheduling, and the ability to handle two to four appointments daily, with opportunities for growth in a 35-year industry leader.

Qualifications

• 5+ years of construction experience in residential remodeling.

Responsibilities

• Interacts with customers in the field to obtain measurements for new installations and perform warranty services.
• Completes two to four appointments per day, on average.

Skills

Residential construction

Window measurements

Bathroom measurements

Verbal communication

Flexible shifts

iPad / mobile apps

Customer service

Scheduling

Organization

Self-starter

Driver's license

Tools

None

Job description

We are seeking a motivated and skilled tradesman to be a part of our 5-Star Service Team. If you have the skills and the ability to interact directly with customers and you want to earn and grow with a 35-year industry leader, this might be the last place you ever work!

For the past three and a half decades, our success has been built sitting across the table from homeowners, focused on helping them get the most from their home and delivering on our promises to take care of their home and warranty their investment.

Position Overview

The Senior Service Technician plays a key part of delivering on our promise of a 5-star experience and interacts directly with customers. The 5-Star Senior Service Technician works in the field obtaining measurements for new installations and performing warranty services. Holds the appropriate amount of concern and focus regarding being on time for each appointment and completing two to four appointments per day, on average.

Required Skills:

• General knowledge of residential construction and basic home improvement and maintenance
• Ability to accurately take window and bathroom remodeling measurements and translate those into a variety of applications
• Strong verbal communications skills (English literacy)
• Ability to work flexible shifts and adapt to changing workloads
• Familiarity with iPad usage, mobile smart phones, and business/technology applications
• Excellent Customer Service skills, with a focus on quality and results.
• Ability to maintain a preset schedule of job assignments
• Well-organized and on-time for each appointment, without exception
• Self-starter, efficient, productive, works well with a team
• Valid Driver’s License

Qualifications/Education:

• 5+ years of construction experience in the residential remodeling industry with experience in window installations, bathroom remodeling, lite plumbing, electrical and items associated within a bathroom

Our service-centric approach has - and continues to be - a key contributor to our phenomenal success.

We've received 22 Consumer's Choice Awards, the Remodeling Big 50 Award, and are BBB Accredited with an A+ rating. The fact that one of every four jobs we do is for a past customer is evidence of our focus on our client's satisfaction. We're seeking a technical and customer-service minded pro to join our growing, fun, and dynamic organization.

WORKING WITH IMPROVEIT CAN BE REWARDING:

• COMPETITIVE COMPENSATION - We take care of our people like we take care of our customers
• HEALTH/LIFE INSURANCE - We offer competitive benefits. We want you to be protected
• PAID TIME OFF - We encourage time off with your family
• INCREDIBLE GROWTH OPPORTUNITY - We are experiencing exponential growth, and we love to promote from within!
• TAKE HOME COMPANY TRUCK and TOOLS
• OVERTIME AVAILABLE