Senior Service Technician

improveit; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health/Life Insurance

Paid time off

Growth opportunities

Company truck and tools

Overtime available

Job summary

improveit in Cincinnati, OH, seeks a Senior Service Technician to deliver a 5-star experience on the job site, taking measurements for installations and performing warranty work. You will prioritize punctuality and complete an average of two to four appointments daily.

The role emphasizes hands-on residential remodeling, strong customer service, and reliable, organized fieldwork. Join a growing team with growth opportunities.

Qualifications

• 5+ years of construction experience in residential remodeling with window and bathroom work.
• Experience with measuring for installations and warranty services.
• Strong communication and customer-service focus.
• Valid driver’s license required.

Responsibilities

• Interact directly with customers to deliver a 5-star service experience.
• Fieldwork to obtain installation measurements and perform warranty services.
• Maintain on-time appointments and complete 2–4 jobs per day on average.
• Keep organized schedules and work well with a team.

Skills

Residential construction

Customer interaction

English communication

Flexible shifts

On-time scheduling

Self-starter/team player

Valid driver’s license

Education

5+ years residential remodeling experience

Tools

iPad proficiency

Mobile devices usage

Business/tech apps

Job description

We are seeking a motivated and skilled tradesman to be a part of our 5-Star Service Team. If you have the skills and the ability to interact directly with customers and you want to earn and grow with a 35-year industry leader, this might be the last place you ever work!

For the past three and a half decades, our success has been built sitting across the table from homeowners, focused on helping them get the most from their home and delivering on our promises to take care of their home and warranty their investment.

Position Overview

The Senior Service Technician plays a key part of delivering on our promise of a 5-star experience and interacts directly with customers. The 5-Star Senior Service Technician works in the field obtaining measurements for new installations and performing warranty services. Holds the appropriate amount of concern and focus regarding being on time for each appointment and completing two to four appointments per day, on average.

Required Skills:

• General knowledge of residential construction and basic home improvement and maintenance.


• Ability to accurately take window and bathroom remodeling measurements and translate those into a variety of applications.


• Strong verbal communications skills (English literacy)


• Ability to work flexible shifts and adapt to changing workloads.


• Familiarity with iPad usage, mobile smart phones, and business/technology applications.


• Excellent Customer Service skills, with a focus on quality and results.


• Ability to maintain a preset schedule of job assignments.


• Well-organized and on-time for each appointment, without exception.


• Self-starter, efficient, productive, works well with a team.


• Valid Driver’s License.

Qualifications/Education:

• 5+ years of construction experience in the residential remodeling industry with experience in window installations, bathroom remodeling, lite plumbing, electrical and items associated within a bathroom.

Our service-centric approach has - and continues to be - a key contributor to our phenomenal success. We've received 22 Consumer's Choice Awards, the Remodeling Big 50 Award, and are BBB Accredited with an A+ rating. The fact that one of every four jobs we do is for a past customer is evidence of our focus on our client's satisfaction. We're seeking a technical and customer-service minded pro to join our growing, fun, and dynamic organization.

WORKING WITH IMPROVEIT CAN BE REWARDING:

• COMPETITIVE COMPENSATION- We take care of our people like we take care of our customers.


• HEALTH/LIFE INSURANCE- We offer competitive benefits. We want you to be protected.


• PAID TIME OFF- We encourage time off with your family.


• INCREDIBLE GROWTH OPPORTUNITY- We are experiencing exponential growth, and we love to promote from within!


• TAKE HOMECOMPANYTRUCK and TOOLS.


• OVERTIME AVAILABLE