Senior Service Technician

TriMark; Austin (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Service Technician to provide advanced service and repair of foodservice equipment. This role requires strong technical expertise and leadership skills, as you will mentor junior technicians while ensuring compliance with safety protocols. You will enjoy a supportive work environment with opportunities for professional growth, including a tuition reimbursement program. Join a team that prides itself on delivering exceptional service and creating customized solutions for clients in the foodservice industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

401k

Community Service Day

Spotlight Awards

National Sales Excellence Awards

CFSP Prep Certification Program

Qualifications

• 2-3 years of hands-on experience in foodservice equipment service and repair.
• Successful completion of an accredited Technical/Trade school preferred.

Responsibilities

• Perform complex installations and repairs of foodservice equipment.
• Mentor junior technicians and lead safety initiatives.

Skills

Advanced Communication Skills

Leadership Capabilities

Problem-Solving Skills

Multitasking

Education

Technical/Trade School

Hands-on Experience in Commercial Refrigeration

Tools

Service Vehicle

Tablet for Service Reports

Job description

TriMark Strategic, 8006 Cameron Rd, Austin, Texas, United States of America Req #2836

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

POSITION SUMMARY:

• The Senior Service Technician reports to the Senior Manager, Service
• Located in Austin, TX

The Senior Service Technician is responsible for providing advanced-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong technical expertise, leadership capabilities, and the ability to mentor Junior Service Technicians. This opportunity offers an incentive plan, compensation paid from door to door, and a tuition reimbursement program that can be used for certifications that may be needed to grow into a leadership role.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Advanced Service and Repair:
  • Perform complex equipment and accessory installations.
  • Complete on-site repair and maintenance of all kitchen equipment without limitations on a full on-call rotation.
  • Independently handle advanced service, repair, and installation of customers' equipment.
  • Conduct on-site troubleshooting, testing, and repairs, including complex kitchen equipment.
  • Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service.
• Provide guidance and mentorship to junior technicians, assisting with training and skill development.
• Collaborate with team members to enhance overall technical proficiency.
• Safety and Compliance:
  • Lead safety initiatives and ensure compliance with safety protocols.
  • Survey safety devices and equipment regularly.
  • Ensure that post-installation and repairs are both tested and adjusted to manufacturer’s recommended settings to ensure optimum performance.
• Inventory Management:
  • Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
  • Conduct installation, servicing, and repair of foodservice equipment.
• Communication and Reporting:
  • Consult with manufacturers, sales reps, and customers.
  • Provide detailed and timely service reports via assigned tablet.
  • Collaborate with management on procedures and work order status.
• Customer Interaction:
  • Deliver professional service and customer support during reactive service calls, PM's, and installs.
  • Build and maintain positive customer relationships.
• Leadership and Training:
  • Assist in training programs for junior technicians.
  • Collaborate with management on continuous improvement initiatives.
• Problem Solving:
  • Take the lead in troubleshooting complex issues and providing effective solutions.
  • Reach out to higher-level technicians for support when needed.
• Documentation:
  • Read and interpret equipment manuals for required maintenance and service.
  • Maintain accurate records of parts, materials, and components.

COMPETENCIES:

• Advanced communication skills with customers and all levels of management.
• Strong leadership capabilities and the ability to mentor and guide junior technicians.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and interpersonal skills.

QUALIFICATIONS & EXPERIENCE:

• 2 – 3 years of hands-on experience in commercial installation and service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of two years of hands-on experience in commercial refrigeration.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 75 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools, or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.