Senior Service Sales Specialist

Leica Biosystems; Boston (MA); On-site; USD 85,000 - 104,000; Full time

Benefits offered by this job

Remote work option

Job summary

Leica Biosystems, a Danaher operating company, is seeking a Senior Inside Sales Representative, Service, to support renewal and service contract growth in North America. You will manage a pipeline across renewal, conversion, and new opportunities, engaging customers before warranty expires and driving revenue.

The role reports to the Director, Service Business Operations and collaborates with Field Service Engineers and Service Coordination to ensure a seamless customer experience.

Qualifications

• Bachelor’s Degree with 2+ years of experience OR Masters Degree with 0-2 years of experience
• Experience managing a sales pipeline and working toward revenue targets
• Foundational negotiation skills, including pricing and service scope discussions
• Experience using CRM tools (e.g., Salesforce) and ERP systems (e.g., SAP, Oracle), with proficiency in Microsoft Office

Responsibilities

• Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle
• Support contract renewal and penetration by engaging customers ahead of warranty expiration and contributing to conversion of time-and-material accounts to contract coverage
• Translate customer needs into value-based solutions by positioning service offerings in terms of uptime, risk mitigation, and total cost of ownership
• Execute territory plans and maintain forecasting using CRM and quoting tools to manage pipeline, track performance, and support accurate forecasts
• Partner cross-functionally with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience

Skills

Sales pipeline management

Negotiation

CRM tools

Salesforce

ERP systems

Microsoft Office

Education

Bachelor’s Degree

Master’s Degree

Tools

Salesforce

SAP

Oracle

Microsoft Office

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Senior Inside Sales Representative, Service is responsible for supporting the delivery of annual service contract orders, revenue, and renewal targets within an assigned territory (geography and/or product line). This role contributes to growth by retaining existing contracts, converting time-and-material customers, and capturing demand as instruments transition out of warranty for Leica Biosystems customers.

This position reports to the Director, Service Business Operations and operates within the North America Service & Support organization, supporting a defined U.S. and/or Canada territory.

In This Role, You Will Have The Opportunity To

• Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle
• Support contract renewal and penetration by engaging customers ahead of warranty expiration and contributing to conversion of time-and-material accounts to contract coverage
• Translate customer needs into value-based solutions by positioning service offerings in terms of uptime, risk mitigation, and total cost of ownership
• Execute territory plans and maintain forecasting using CRM and quoting tools to manage pipeline, track performance, and support accurate forecasts
• Partner cross-functionally with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience

The Essential Requirements Of The Job Include

• Bachelor’s Degree with 2+ years of experience OR Masters Degree with 0-2 years of experience
• Experience managing a sales pipeline and working toward revenue targets
• Foundational negotiation skills, including pricing and service scope discussions
• Experience using CRM tools (e.g., Salesforce) and ERP systems (e.g., SAP, Oracle), with proficiency in Microsoft Office

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel 10% - 15%, overnight, within territory or locations and/or for company meetings
• Must have a valid driver’s license with an acceptable driving record

It would be a plus if you also possess previous experience in:

• Selling service contracts for clinical, diagnostic, or research equipment
• Exposure to lean principles and continuous improvement tools

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The annualized salary range for this role is $85,280 - $104,000. This role is also eligible for the Sales Incentive Compensation (SIP). The total target compensation at plan (base + SIC) is $109,280-128,000