Senior Service Partner - Client Success & Solutions Lead

Paychex; Sarasota (FL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is seeking a customer service professional who can independently support multiple Paychex products and ensure outstanding client relations. The role involves educating clients, resolving claims and improving service quality across the Paychex suite.

Qualified candidates have a Bachelor's degree preference, 2 years of health and benefits experience, and licensing eligibility in all 50 states. We emphasize a collaborative, growth-focused environment with comprehensive training and

Qualifications

• Bachelor's Degree preferred.
• 2 years of health & benefits experience preferred.
• Eligible for applicable insurance licensing in all 50 states; license within 90 days of start date; Paychex Insurance Agency covers up to two licensing attempts.

Responsibilities

• Cultivates strong relationships with key clients and internal/external partners to deliver advanced quality service.
• Consults with clients and partners to identify opportunities to enhance the Paychex service experience.
• Maintains advanced knowledge of multiple Paychex products and industry practices.
• Identifies and implements opportunities for large-scale process improvements.
• Mentors less experienced teammates and supports project initiatives.
• Documents interactions to improve service quality.

Skills

Customer service

Health & benefits knowledge

Communication

Education

Bachelor's degree - preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional who can independently support multiple Paychex products and ensure outstanding client relations. The role involves educating clients, resolving claims and improving service quality across the Paychex suite.

Qualified candidates have a Bachelor's degree preference, 2 years of health and benefits experience, and licensing eligibility in all 50 states. We emphasize a collaborative, growth-focused environment with comprehensive training and