Senior Service Order Lead – Raleigh (SAP/Salesforce)

Eaton Corporation; Raleigh (NC); On-site; USD 84,000 - 123,000; Full time

Job summary

Eaton Corporation’s ES AMER ESS division in Raleigh, NC seeks a Senior Service Order Manager to lead end-to-end order management and cross-functional coordination. The role focuses on ensuring on-time delivery, accurate invoicing, and customer satisfaction across Sales, Operations, and Supply Chain teams.

The position requires a Bachelor's degree and 3+ years in related customer support or supply chain roles, with a preference for SAP, Power BI, and Salesforce experience.

Qualifications

• Bachelor's degree required.
• Minimum of three years' experience in customer support, supply chain, or related business experience.
• Candidates must reside within 50 miles of Raleigh, NC.
• Eaton will not sponsor immigration or work authorization.

Responsibilities

• Provide general order management including order entry, promised-date compliance, backlog management, coordination of material shipments, on-time delivery, order expediting, and order status and tracking.
• Collaborate with Sales, technicians, vendors, Eaton manufacturer representatives, Eaton business partners, Purchasing, Credit, and Supply Chain to drive order issue resolution and customer satisfaction.
• Proactively communicate with customers regarding order verification, status, pricing, and shipment; coordinate with Operations to verify lead times and delivery needs.
• Challenge cross-functional processes to support continuous business improvement.
• Proactively run and analyze reports to determine orders needed to meet revenue targets and demand.
• Manage order backlog to ensure forecast accuracy for the business unit.
• Assist with Return Material Authorization, credit, and rebill processes.
• Coordinate with teams to ensure work orders are complete and invoicing details are accurate for timely payment.
• Maintain service vendor relationships by assigning orders and processing vendor invoices.
• Participate in meetings with customers and project teams.

Skills

Order management

Customer support

Cross-functional collaboration

Education

Bachelor's Degree

Tools

SAP

Power BI

Salesforce

Job description

Eaton Corporation’s ES AMER ESS division in Raleigh, NC seeks a Senior Service Order Manager to lead end-to-end order management and cross-functional coordination. The role focuses on ensuring on-time delivery, accurate invoicing, and customer satisfaction across Sales, Operations, and Supply Chain teams.

The position requires a Bachelor's degree and 3+ years in related customer support or supply chain roles, with a preference for SAP, Power BI, and Salesforce experience.