Senior Service Order Manager

Eaton; Raleigh (NC); On-site; USD 84,000 - 123,000; Full time

Job summary

Eaton Corporation’s ES AMER ESS division in Raleigh, NC seeks a Senior Service Order Manager to lead end-to-end order management and cross-functional coordination. The role focuses on ensuring on-time delivery, accurate invoicing, and customer satisfaction across Sales, Operations, and Supply Chain teams.

The position requires a Bachelor's degree and 3+ years in related customer support or supply chain roles, with a preference for SAP, Power BI, and Salesforce experience.

Qualifications

• Bachelor's degree required.
• Minimum of three years' experience in customer support, supply chain, or related business experience.
• Candidates must reside within 50 miles of Raleigh, NC.
• Eaton will not sponsor immigration or work authorization.

Responsibilities

• Provide general order management including order entry, promised-date compliance, backlog management, coordination of material shipments, on-time delivery, order expediting, and order status and tracking.
• Collaborate with Sales, technicians, vendors, Eaton manufacturer representatives, Eaton business partners, Purchasing, Credit, and Supply Chain to drive order issue resolution and customer satisfaction.
• Proactively communicate with customers regarding order verification, status, pricing, and shipment; coordinate with Operations to verify lead times and delivery needs.
• Challenge cross-functional processes to support continuous business improvement.
• Proactively run and analyze reports to determine orders needed to meet revenue targets and demand.
• Manage order backlog to ensure forecast accuracy for the business unit.
• Assist with Return Material Authorization, credit, and rebill processes.
• Coordinate with teams to ensure work orders are complete and invoicing details are accurate for timely payment.
• Maintain service vendor relationships by assigning orders and processing vendor invoices.
• Participate in meetings with customers and project teams.

Skills

Order management

Customer support

Cross-functional collaboration

Education

Bachelor's Degree

Tools

SAP

Power BI

Salesforce

Job description

Eaton's ES AMER ESS division is currently seeking a Senior Service Order Manager. This role is located out of Raleigh, NC.

The expected annual salary range for this role is $84000 - $123000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

• Provide general order management, including order entry, promised-date compliance, backlog management, coordination of material shipments, on-time delivery, order expediting, and order status and tracking.
• Collaborate with Sales, technicians, vendors, Eaton manufacturer representatives, Eaton business partners, Purchasing, Credit, and Supply Chain departments to drive order issue resolution and customer satisfaction. Provide solutions and alternatives to meet customer needs.
• Proactively communicate with customers in a timely manner regarding order verification, order status, pricing, and shipment status. Coordinate with Operations to verify lead times, schedule customer orders according to delivery needs, and communicate special-handling requests.
• Challenge cross-functional processes to support continuous business improvement.
• Proactively run and analyze reports to determine which orders must be completed to meet revenue targets and customer demand.
• Manage the order backlog to ensure forecast accuracy for the business unit.
• Assist with facilitating the Return Material Authorization, credit, and rebill processes.
• Coordinate with other teams to ensure work orders are complete and all required nonstandard details are present and accurate at the time of invoicing to support timely payment.
• Maintain service vendor relationships by efficiently assigning orders to vendors and processing vendor invoices.
• Participate in meetings with customers and project teams.

Qualifications:

Basic Requirements:

• Bachelor's Degree from an accredited institution
• Minimum of three (3) years experience in customer support, supply chain or related business experience
• No relocation benefit is offered. Candidates must reside within 50 miles of the job location listed on the job description
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Experience

• SAP, Power BI, Salesforce experience

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.