Senior Service Ops Lead, Deployment & Diagnostics

Cummins Inc.; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Cummins Inc. in Seattle, WA seeks a Senior Specialist – Service Operations to lead deployment readiness, coordinate cross-functional service activities, and drive scalable service processes for hybrid-electric retrofit deployments.

The role emphasizes strong diagnostics, field collaboration, and customer-focused issue resolution. Ideal candidates will have engineering expertise, experience in service operations, and a track record of improving service capabilities.

Qualifications

• Bachelor's degree or equivalent in a relevant discipline.
• Experience in service operations and cross-functional collaboration.
• Strong diagnostic and troubleshooting skills with structured problem solving.

Responsibilities

• Coordinate service-related activities across Deployment, Engineering, Product, Operations and Customer teams.
• Lead diagnostic and repair plans for warranty and non-warranty events.
• Drive escalation coordination and action tracking to closure.
• Document diagnostic findings and repair actions in required systems.
• Develop and improve service processes and operational documentation.

Skills

Cross-functional coordination

Diagnostics

Technical support

Service operations

Project coordination

Education

Engineering degree

Tools

Cummins service tools

Job description

Cummins Inc. in Seattle, WA seeks a Senior Specialist – Service Operations to lead deployment readiness, coordinate cross-functional service activities, and drive scalable service processes for hybrid-electric retrofit deployments.

The role emphasizes strong diagnostics, field collaboration, and customer-focused issue resolution. Ideal candidates will have engineering expertise, experience in service operations, and a track record of improving service capabilities.