Senior Service Operations Leader

Priority Dispatch Corp.; Irving (TX); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Priority Dispatch Corp. in Irving, TX is seeking a Service Department Manager to oversee the safe, efficient, and profitable operation of the service division.

You will guide budgeting, staffing, and service delivery to align with dealership objectives and quality standards. The role emphasizes leadership, process optimization, and collaboration with Sales and Parts to maximize customer satisfaction and service profitability.

Qualifications

• High school diploma required; continuing course in Management also required.
• Minimum four years as a mechanic and at least 2 years as a shop foreman or lead mechanic.
• Must be able to read and write English.

Responsibilities

• Develop and follow annual service budget based on labor hours attainable and measurable; monitor labor sales monthly.
• Develop and implement annual Service marketing and promotion plan to generate labor sales.
• Lead recruitment, screening, hiring, training, and development of Service personnel.
• Maintain management reports to audit Service Department performance monthly.
• Audit work orders for completeness and accuracy prior to customer billing.
• Schedule and assign jobs and work areas to employees according to skills to minimize downtime.
• Ensure warranty, safety, emission, and product improvement programs are completed timely.
• Meet with Sales and Parts Managers monthly to coordinate inter-department relations and maximize dealership performance.
• Periodically visit primary customers to assess service needs and satisfaction.
• Coordinate dealership technical programs and service-related training sessions.
• Ensure tools and service equipment are available and maintained.
• Make purchasing recommendations for Service vehicles to maintain profitability.
• Perform other duties as directed by Management.
• Help ensure safe working conditions for all employees.

Skills

Interpersonal skills

CDL

Education

High school diploma

Continuing course in Management

Job description

Priority Dispatch Corp. in Irving, TX is seeking a Service Department Manager to oversee the safe, efficient, and profitable operation of the service division.

You will guide budgeting, staffing, and service delivery to align with dealership objectives and quality standards. The role emphasizes leadership, process optimization, and collaboration with Sales and Parts to maximize customer satisfaction and service profitability.