Electrical Service Operations Manager

CEC; Irving (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

CEC Companies in Irving, TX seeks a Service Manager to oversee the electrical service department, ensure profitability, and drive growth by coordinating dispatch, technicians, and warranty processing.

You will collaborate with clients and office staff, train the team to meet KPIs, participate in budgeting, and ensure safety policies are followed while maintaining high customer satisfaction.

Qualifications

• Detail oriented and organized with multitasking ability.
• Strong problem solving and critical thinking skills.
• Proficient with computers and MS Office.
• Able to deliver high customer satisfaction.
• Excellent verbal and interpersonal communication.
• Good mechanical/installation understanding of field tools.
• Self-sufficient, proactive, and able to organize service data.

Responsibilities

• Plan, direct, and control all phases of Electrical service operations.
• Evaluate and schedule service work to maximize profits.
• Bid on and maintain service agreements.
• Meet goals and maintain customer satisfaction.
• Collaborate with clients, lead technicians, and office staff.
• Train and develop the team to meet KPIs.
• Participate in budget planning and prep.
• Ensure accurate billing for parts and materials.
• Adhere to safety policies and procedures.

Skills

Detail oriented

Problem solving

Computer proficiency

Customer satisfaction

Verbal & interpersonal

Mechanical understanding

Self-motivated

Education

High school diploma/GED

Job description

CEC Companies in Irving, TX seeks a Service Manager to oversee the electrical service department, ensure profitability, and drive growth by coordinating dispatch, technicians, and warranty processing.

You will collaborate with clients and office staff, train the team to meet KPIs, participate in budgeting, and ensure safety policies are followed while maintaining high customer satisfaction.