Senior Service Now Leader

Stellent IT LLC; Newark (NJ); Hybrid; USD 130,000 - 170,000; Full time

Job summary

Stellent IT LLC seeks an experienced Senior ServiceNow Leader to design, develop, and own the ServiceNow platform. You will partner with IT and business stakeholders to deliver scalable, secure workflows and governance across modules like Incident, Change, CMDB, and Asset Management.

The role emphasizes architecture leadership, automation, and platform reliability, including upgrades and performance monitoring. Sourcing from a strong ServiceNow background and CIS certifications is essential.

Qualifications

• Lead candidate with close to 14–15 years of experience.
• 7+ years hands-on ServiceNow development and administration experience.
• Expert knowledge of ITIL-based ITS processes.
• Advanced proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and ServiceNow Studio.
• Strong background integrating ServiceNow with enterprise systems via REST/SOAP APIs.
• Proven experience leading platform-level initiatives and technical decision making.
• Excellent analytical, debugging, and problem solving skills.

Responsibilities

• Architect and administer ServiceNow core modules (Incident, Problem, Change, Service Catalog, Knowledge, CMDB, Discovery, Asset Management).
• Design and implement advanced workflows and custom apps; develop scalable scripts.
• Build and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server).
• Lead CMDB data modeling, reconciliation, classification, and CI lifecycle improvements.
• Oversee upgrades, patches, and platform reliability with minimal disruption.
• Produce design docs, runbooks, and admin guides; mentor junior staff.

Skills

Analytical thinking

Debugging

Problem solving

Leadership

Education

ServiceNow CSA certification

CIS certifications (ITSM/ITOM/HRSD/SAM/HAM/Discovery)

Tools

Flow Designer

Integration Hub

Glide API

REST/SOAP APIs

Discovery

Job description

Hi,

Hope you are doing well. This is Dheeraj from Stellent IT.

Job Role: Senior Service Now Leader

Location: Newark, NJ (Hybrid_ 3 days onsite and 2 days remote per week)

Duration: 12 months

Interview Process: Web Cam and In Person Interview

Job Details: Client is seeking an experienced ServiceNow expert to lead the design, development, and operational ownership of our ServiceNow platform. This role is ideal for a highly skilled technical professional who excels at solving complex challenges, driving automation, and ensuring the platform aligns with business objectivistic processes, and organizational best practices. The successful candidate will partner closely with IT and business stakeholders to deliver efficient, secure, and scalable digital workflows. ServiceNow CSA plus one or more CIS certifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery).

Key Responsibilities:

1. Platform Architecture & Administration

• Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management.
• Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod.
• Oversee platform governance, enforce standards, and lead platform roadmap discussions.

1. Custom Development & Automation

• Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations.
• Develop high quality, scalable scripts using JavaScript and Glide APIs.
• Extend platform capabilities through Integration Hub and scripted REST/SOAP APIs.

1. Integrations & Data Exchange

• Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server).
• Support integrations with device management, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors).

1. CMDB, Discovery & Asset Management

• Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements.
• Maintain and tune Discovery schedules, probes, patterns, and classification logic.
• Support SAM/HAM processes, job runs, and data quality initiatives.

1. Platform Security & Compliance

• Implement and maintain RBAC, access controls, audit logging, and platform security standards.
• Ensure compliance with organizational and regulatory requirements.

1. Upgrades, Reliability & Observability

• Plan and execute upgrades, patches, and hotfixes with minimal business disruption.
• Maintain Performance Analytics indicators, collections, and dashboards.
• Monitor platform health and proactively resolve performance issues.

1. Documentation, Enablement & Leadership

• Produce technical design documents, runbooks, and admin/user guides.
• Mentor junior team members and provide SME level guidance to project and operations teams.
• Conduct training sessions for engineers, Service Desk, and business stakeholders.

Required Qualifications:

• Lead candidate who has close to 14-15 years of experience.
• 7+ years of hands on ServiceNow development and administration experience.
• Expert knowledge of ITIL based ITS processes.
• Advanced proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and ServiceNow Studio.
• Strong background integrating ServiceNow with enterprise systems via REST/SOAP APIs.
• Proven experience leading platform level initiatives and technical decision making.
• Excellent analytical, debugging, and problem solving skills.

Preferred Qualifications:

1. Experience with:

• Service Operations Workspace
• CMDB/Discovery/Service Mapping
• Performance Analytics
• SAM/HAM job configuration and optimization
• Intune or Workspace ONE integrations
• Familiarity with Agile/Scrum methodologies and CI/CD for ServiceNow.
• Experience in complex, distributed, or public sector environments.

1. Soft Skills

• Exceptional communication and presentation skills.
• Ability to partner effectively with business leaders, engineers, and vendors.
• Strong organization and prioritization skills; capable of managing multiple initiatives simultaneously.

Dheeraj Galav

Senior Technical Recruiter

Email: [e-mail]

Address: 505 Knolle Court

Saint Augustine, FL 32092

Telephone: [phone]

www.stellentit.com