Senior Service Now Leader

Sunrise Systems; Edison (CA); On-site; USD 138,000 - 145,000; Full time

Benefits offered by this job

Medical coverage

Dental and Vision

Sick time benefits

Job summary

Sunrise Systems in Newark, NJ is seeking a Senior ServiceNow Leader to design, develop, and administer the ServiceNow platform for a 6-month contract. The ideal candidate blends deep technical expertise with ITIL best practices to align technology with business goals, optimize assets, and deliver a seamless user experience across the organization.

Key responsibilities include platform administration, custom development, system integrations, process automation, upgrades, and documentation and

Qualifications

• 4+ years hands-on ServiceNow administration and development.
• Strong understanding of ITIL processes and best practices.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
• Experience with REST/SOAP integrations.
• Strong analytical skills to translate business requirements into technical solutions.

Responsibilities

• Platform Administration: Configure and maintain ServiceNow modules (Incident, Problem, Change, Asset, CMDB, Service Catalog, Knowledge).
• Custom Development: Design, script, and implement new apps, workflows, and integrations.
• System Integrations: Develop and maintain API-based integrations with other systems.
• Process Optimization: Refine workflows and automate processes to improve service delivery.
• Security & Compliance: Implement RBAC, monitor performance, ensure security policies.
• Upgrades & Maintenance: Plan and execute upgrades/patching with minimal disruption.
• Documentation & Training: Produce technical/user docs; train users and admins.

Skills

ServiceNow Admin

JavaScript

Glide API

Flow Designer

ServiceNow Studio

ITIL

Tools

REST

SOAP

Job description

Job Title: Senior Service Now Leader

Job ID: 25-10456

Location: Newark, NJ

Duration: 06 months of contract

Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes.

We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Key Responsibilities

• Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
• System Integrations: Develop and maintain API based integrations between ServiceNow and other enterprise systems.
• Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
• Security & Compliance: Implement role based access controls, monitor platform performance, and ensure compliance with security policies.
• Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.
• Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.

Required Qualifications

• 4+ years of hands on ServiceNow administration and development experience.
• Strong understanding of ITIL processes and best practices.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
• Experience with ServiceNow integrations using REST/SOAP web services.
• Strong analytical skills and ability to translate business requirements into technical solutions.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).
• Experience with ITOM Discovery, Event Management, or Performance Analytics.
• Knowledge of Agile/Scrum methodologies.

Soft Skills

• Excellent written and verbal communication abilities.
• Strong stakeholder management and collaboration skills.
• Ability to prioritize and manage multiple projects simultaneously.

Skill Matrix:

Skill Required / Desired Amount of Experience

hands on ServiceNow administration and development experience Required 5 Years

Strong understanding of ITIL processes and best practices Required 5 Years

Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio. Required 5 Years

Compensation

The hourly rate for this position is between $100.00-$105.00 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits

Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Contact

Jaya Balaji: [e-mail] | [phone] | URL: www.sunrisesys.com