Senior Service Manager - Technical Development & Field Ops

BASIS NORTH AMERICA INC; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Basis North America Inc. in Houston, TX, seeks a Service Manager – Technical Development & Business to lead field service for rotating equipment and propulsion systems in North America.

The role blends technical leadership, field service management, and business development, overseeing a team of Field Service Engineers and coordinating with clients and OEMs to expand service capabilities across Oil & Gas, LNG, Power Generation, and industrial sectors.

Qualifications

• Degree in Mechanical, Electrical, Energy Engineering or related field.
• 8+ years of progressive field service, operations, commissioning, maintenance, or project management involving rotating equipment.
• Strong knowledge of heavy-duty and aeroderivative gas turbines, steam turbines, compressors, pumps, gearboxes.
• Experience with P&IDs, mechanical drawings, alignment, vibration analysis, and predictive diagnostics.
• Strong project management, planning, budgeting, and cost-control skills.
• Knowledge of service/industrial contract environments such as LTSA, CMOPA, T&M, and EPC.
• Fluent English.
• Strong client-facing, leadership, communication, and problem-solving skills.

Responsibilities

• Plan, coordinate, and supervise Field Service Engineers supporting projects in North America and internationally.
• Ensure safe and timely execution of installation, commissioning, maintenance, troubleshooting, and overhaul activities.
• Coordinate technical documentation, EHS requirements, project planning, and field mobilizations.
• Monitor operational performance, costs, schedules, KPIs, and service quality.
• Maintain effective communication with clients, OEMs, suppliers, and project stakeholders.
• Support troubleshooting, root cause analysis, and repair strategies for rotating equipment.
• Assist in developing workshops, suppliers, technical procedures, and service capabilities.
• Build and support multidisciplinary teams across mechanical, electrical, and instrumentation disciplines.
• Participate in technical proposals, pre-sales activities, service development, and new business opportunities.

Skills

Fluent English

Field service

Project management

Leadership

Client-facing

Problem-solving

Education

Mechanical, Electrical, Energy Engineering

Job description

Basis North America Inc. in Houston, TX, seeks a Service Manager – Technical Development & Business to lead field service for rotating equipment and propulsion systems in North America.

The role blends technical leadership, field service management, and business development, overseeing a team of Field Service Engineers and coordinating with clients and OEMs to expand service capabilities across Oil & Gas, LNG, Power Generation, and industrial sectors.