Senior Service Manager – Semiconductor Accounts

Socket.dev; Boise (ID); On-site; USD 120,000 - 150,000; Full time

Job summary

Nova seeks an experienced Account Service Manager to lead service operations and growth for a key customer across U.S. sites. You’ll drive delivery excellence, customer satisfaction, and service revenue, partnering with the Global Account General Manager and Nova HQ to align strategy.

The role requires semiconductor capital equipment expertise, strong leadership, and a collaborative, customer-focused mindset to manage escalations and cross-functional initiatives.

Qualifications

• Bachelor’s degree in Engineering or related field.
• Proven service leadership in semiconductor capital equipment.
• Strong communication and stakeholder-management skills.

Responsibilities

• Lead service operations for the U.S. sites and ensure achievement of objectives.
• Coach and develop the service team, manage workload and performance.
• Build a high-performing, customer-focused service team.
• Drive escalation management and customer reviews.
• Coordinate with regional and global teams to align service strategy.
• Develop and grow service revenue within the account.

Skills

Team leadership

Customer relationship management

Strategic thinking

Communication skills

Technical service leadership

Education

Bachelor's degree in Engineering or related field

Job description

Nova seeks an experienced Account Service Manager to lead service operations and growth for a key customer across U.S. sites. You’ll drive delivery excellence, customer satisfaction, and service revenue, partnering with the Global Account General Manager and Nova HQ to align strategy.

The role requires semiconductor capital equipment expertise, strong leadership, and a collaborative, customer-focused mindset to manage escalations and cross-functional initiatives.