Semiconductor Service Ops Lead for Growth & Success

Nova Measuring Instruments; Boise, Northern (ID, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Nova Measuring Instruments seeks an experienced Account Service Manager to lead service operations and grow service business for a key customer across its U.S. sites. You will own service delivery, drive customer satisfaction, and coordinate with global teams.

The role requires a technical background in semiconductor capital equipment, strong leadership, and a track record of developing service teams and advancing service revenue with strategic clients.

Qualifications

• Bachelor’s degree in a technical or related field is required.
• Proven experience leading service operations for complex equipment.
• Strong customer-facing and relationship-building skills.

Responsibilities

• Lead service operations for the assigned account across U.S. sites, ensuring objectives are met.
• Coach and develop the service team, including workload and performance management.
• Build a high-performing, customer-focused service team with clear expectations.
• Manage escalations and coordinate resources across regions and headquarters.
• Drive service revenue growth and identify new opportunities aligned with the global account strategy.
• Support global service strategy and maintain cross-team coordination.

Skills

Account management

Service leadership

Customer relationship

Cross-functional coordination

Semiconductor equipment knowledge

Education

Bachelor’s degree in Engineering or related field

Job description

Nova Measuring Instruments seeks an experienced Account Service Manager to lead service operations and grow service business for a key customer across its U.S. sites. You will own service delivery, drive customer satisfaction, and coordinate with global teams.

The role requires a technical background in semiconductor capital equipment, strong leadership, and a track record of developing service teams and advancing service revenue with strategic clients.