Senior Service Manager

The Post Oak; Omaha (NE); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Training program

Career development

Employee discounts

Health benefit plans

Dental & Vision

401(k)

Job summary

The Post Oak in Omaha is seeking an experienced restaurant leader to oversee operations in a high-volume, full-service setting. You will drive guest satisfaction, manage shifts, and partner with the General Manager to control costs and ensure consistent quality.

Join a team that emphasizes training, career development, and strong performance, with competitive pay and comprehensive benefits. This role focuses on leadership, operations, and delivering outstanding guest experiences.

Qualifications

• At least 2+ years of senior level management experience in a full-service, high-volume dining establishment.
• Extensive front of house knowledge; Advanced knowledge of financial aspects
• Strong interpersonal and conflict resolution skills
• Stable and progressive work history; Strong work ethic

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews

Skills

Front of house knowledge

Financial acumen

Interpersonal skills

Conflict resolution

Job description

Overview

Benefits:

• Extensive and well-rounded training program
• Continued career development and growth opportunities
• Generous employee discounts on dining, retail, amusements, and hotels
• Multiple health benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k)
• Paid time off
• Monthly discretionary bonus potential

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews

Qualifications

• At least 2+ yearsof senior level management experience in a full-service, high-volume dining establishment

• Extensive front of house knowledge; Advanced knowledge of financial aspects
• Strong interpersonal and conflict resolution skills
• Stable and progressive work history; Strong work ethic

EOE

Pay Range

USD $70,000.00 - USD $80,000.00 /Yr.