Senior Service Manager

The Post Oak; Plano (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Training program

Career development

Employee discounts on dining, retail,

Health plans

Dental

Vision

401(k)

Paid time off

Bonus potential

Job summary

The Post Oak in Plano, TX is seeking an experienced senior manager to lead a high-volume dining operation. You will drive cost controls, guest satisfaction and staff development while upholding brand standards.

Key responsibilities include overseeing financial and payroll duties, maintaining restaurant image, and ensuring top-tier service across all shifts. Apply your leadership and operational acumen to grow the team and guest loyalty.

Qualifications

• At least 2+ years of senior level management experience in a full-service, high-volume dining establishment.
• Extensive front of house knowledge; Advanced knowledge of financial aspects.
• Strong interpersonal and conflict resolution skills.
• Stable and progressive work history; Strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs across food, beverage, supply, utility and labor costs.
• Assist the General Manager with financial (invoices, reporting) and personnel/payroll related administrative duties.
• Maintain professional restaurant image, including cleanliness, uniforms and appearance standards.
• Ensure positive guest service in all areas; investigate complaints and take actions to win back guests.
• Manage shifts, daily scheduling, planning and ensure high-quality food and service.
• Provide direction to staff, develop employees with feedback and performance reviews.

Skills

Senior management

FOH knowledge

Interpersonal skills

Work ethic

Job description

Overview

$2,500 Sign on Bonus

(details to be discussed during interviews)

Benefits

• Extensive and well-rounded training program
• Continued career development and growth opportunities
• Generous employee discounts on dining, retail, amusements, and hotels
• Multiple health benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k)
• Paid time off
• Monthly discretionary bonus potential

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews

Qualifications

• At least 2+ yearsof senior level management experience in a full-service, high-volume dining establishment
• Extensive front of house knowledge; Advanced knowledge of financial aspects
• Strong interpersonal and conflict resolution skills
• Stable and progressive work history; Strong work ethic

EOE

Pay Range

USD $70,000.00 - USD $80,000.00 /Yr.