Hourly Floor Service & Guest Relations Manager

Palma NYC; New York (NY); On-site; USD 37,000 - 44,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Dining Discounts

Meals during shift

Job summary

Palma NYC in West Village, NYC, is seeking a dedicated Hourly Floor Service & Guest Relations Manager to co-lead service and ensure a warm, seamless guest experience. This part-time, hourly role supports the front-of-house operations alongside another manager.

Ideal candidates bring strong leadership, guest service focus, and calm problem-solving on the floor. Evening, weekend, and holiday availability is required to maintain Palma's high standards.

Qualifications

• Must have minimum 1 year hospitality supervisory experience.
• Excellent communication and guest service skills.
• Ability to lead a team, multitask, and resolve issues on the floor.
• Familiarity with POS and guest flow systems is a plus.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Lead floor service alongside another manager during shifts, ensuring smooth operations and timely guest flow.
• Oversee FOH staff, provide clear direction and mentorship.
• Be primary guest relations contact during service, handling requests and complaints with warmth.
• Uphold Palma's service standards and core values.
• Manage seating, table turns, and pacing with kitchen/host teams.

Job description

Required Years of Experience

1 years

Job Details

Job Title

Hourly Floor Service & Guest Relations Manager

Location

Palma Restaurant - West Village, NYC
Employment Type: Part Time (Hourly)

About Us

Palma is a cherished, family-owned Italian restaurant in the heart of the West Village, known for heartfelt hospitality, timeless cuisine, and an intimate, welcoming environment. We are seeking a dedicated, service-focused Hourly Floor Service & Guest Relations Manager to co-lead service alongside another manager and ensure a warm, seamless experience for every guest.

Position Overview

This is a hands-on, floor-based role ideal for someone passionate about hospitality, guest connection, and team leadership. You will work closely with another manager to run daily service, resolve floor issues in real time, and uphold Palma's standard of care in every guest interaction.

Responsibilities

• Lead floor service alongside another manager during shifts, ensuring smooth operations and timely guest flow
• Oversee and support FOH staff throughout service, providing clear direction and mentorship
• Act as the primary point of contact for all guest relations during service, managing special requests, complaints, and recovery with professionalism and warmth
• Uphold and reinforce Palma's service standards and core values
• Manage nightly floor logistics, including seating flow, table turns, and pacing in collaboration with the kitchen and host team
• Maintain a calm, composed presence on the floor and serve as a go-to problem solver
• Collaborate with the management team to share feedback and improve service operations
• Ensure health, safety, and compliance standards are met during every shift

Qualifications

• Proven ability to lead a team and handle guest issues with care, confidence, and professionalism
• Excellent communication, multitasking, and problem-solving skills
• Warm, approachable demeanor with a strong sense of accountability
• Familiarity with systems such as Resy and Salido is a plus
• Must be available to work evenings, weekends, and holidays

What We Offer

• Competitive hourly pay
• Supportive, tight-knit team environment
• Opportunity to grow within a respected, family-owned hospitality group
• Meals during shift

Equal Opportunity Employer

Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status.

Compensation Details

Compensation: Hourly ($27.00 - $32.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts

Required Skills

• Attention to Detail
• Team Leadership
• Event Coordination
• Guest Service Orientation
• Problem Solving
• Mentorship
• Customer Service Orientation
• Operational Management
• Time Management
• Logistical Coordination
• Adaptability
• Stress Management
• Conflict Resolution
• Feedback Sharing
• Interpersonal Skills
• Service Improvement
• Strategic Planning
• Training and Development
• Compliance Awareness
• Multitasking
• Decision Making
• Crisis Management
• Collaboration
• Cultural Sensitivity