Senior Service Manager

Peabody Companies; Boston (MA); On-site; USD 66,000 - 69,000; Full time

Job summary

Peabody Properties in the Boston area is seeking a Senior Maintenance Supervisor to lead a team of maintenance professionals and oversee a range of trades from electrical to plumbing and HVAC. The role emphasizes on‑call coverage, vendor coordination, and timely issue resolution to keep properties running smoothly.

The ideal candidate has strong communication, self‑direction, and customer service skills, plus several years in facilities maintenance and supervision.

Qualifications

• Ability to communicate effectively, both written and verbal.
• Take initiative and be a self-starter.
• Excellent customer service skills.
• Prior experience in facilities maintenance.
• On‑call coverage for emergencies after hours, weekends and holidays.
• Experience coordinating vendors/contractors and paperwork.
• Respond to and remedy maintenance issues promptly.

Responsibilities

• Lead maintenance technicians across electrical, plumbing, HVAC and general repairs.
• Oversee routine apartment maintenance and capital improvement projects.
• Coordinate with residents and vendors to ensure timely service.
• Maintain safety, cleanliness and compliance standards.

Skills

Electrical

Plumbing

HVAC

Appliance Repair

Locks & Keys

Basic Carpentry

Painting & Drywall

Janitorial & Grounds

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

DescriptionPeabody Properties is seeking a Senior Maintenance Supervisor (Senior Service Manager) to lead its team of maintenance professionals in Boston Area.

DescriptionPeabody Properties is seeking a Senior Maintenance Supervisor (Senior Service Manager) to lead its team of maintenance professionals in Boston Area.
The Senior Maintenance Supervisor’s role requires effective and careful evaluation in response to a broad range of maintenance needs to assist and optimize the efficient operation of property. The right candidate will be someone who is honest, self-directed, organized, able to multi-task, and who works well with people, both co-workers and residents. Responsibilities include, but are not limited to, the following:

• Electrical
• Plumbing
• HVAC
• Appliance Repair
• Locks & Keys
• Basic Carpentry
• Painting and Drywall Repair
• Janitorial, Grounds and Snow Removal

Requirements of the Position:

• Ability to communicate effectively, both written and verbal;
• Ability to take initiative and be a self-starter;
• Excellent customer service skills a must.
• Prior experience in the facilities maintenance field;
• On‑call coverage for emergencies after hours, weekends and holidays;
• Skilled in routine apartment maintenance, as well as handling administrative tasks and paperwork related to vendors/contractors;
• Ability to respond and remedy maintenance issues in a timely manner.
• Reliable vehicle required to perform essential duties of this position.
• Bilingual English/Spanish

Education And Experience

• Requires High School Diploma or GED
• A valid driver’s license.
• Prior experience in the facilities maintenance field with a minimum of 8 year’s related job and supervisory experience with basic carpentry, electrical, plumbing and overseeing capital improvement projects.

Compensation and Benefits:Peabody Properties offers $48/hr. - $50/hr. along with a rich benefits package that includes, but is not limited to, medical, dental, 401(k),STD, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.
EEO Statement:Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.
Peabody Properties participates in E-Verify
Position Requirements
About the Organization With a growing workforce of more than 600 team members, The Peabody Companies manages more than 14,650 units of residential housing. We offer property management, leasing, marketing, facility maintenance, accounting and finance, compliance, quality assurance, as well as sales and brokerage services. Our portfolio includes conventional and multi-family housing (single high-rise to scattered sites), senior communities, veteran's housing and supportive housing services. We are a management company that truly does it all, and we continue to grow.

OUR VISION

We put the HOME in housing.

OUR MISSION

To deliver exemplary service through:

• FISCAL responsibility to our clients;
• INTEGRITY in all aspects of our business practices;
• STABILITY for 45+ years of meeting our client's business needs;
• HUMILITY in relationships with clients, residents and employees and a commitment to always listen.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.