Senior Service Manager

Automatic Data Processing, Inc.; Beaumont (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Sentry Equipment seeks a Senior Service Manager in Beaumont, TX to drive service business development, lead a regional team of service personnel, and grow revenue while ensuring safety and high-quality execution. The role involves managing proposals, maintaining strong customer relationships, and coordinating field operations to meet contractual requirements.

You will oversee service projects, develop strategic plans, track performance, and implement improvements across the service organization.

Qualifications

• Proven ability to lead service teams and supervise multiple projects.
• Experience in developing and executing service growth plans and account targets.
• Strong focus on safety, compliance, and customer satisfaction.

Responsibilities

• Lead business development activities for the assigned service unit.
• Build and maintain relationships with key customers at corporate, regional and plant levels.
• Develop and execute strategic service growth plans including revenue goals and margins.
• Conduct site walkdowns to identify service opportunities and provide recommendations.
• Supervise Service Managers and Technicians; manage multiple projects and contracts.
• Ensure safety standards and regulatory compliance.
• Track KPIs and use CRM and service reporting tools for documentation.
• Coordinate resources to deliver complete customer projects per requirements.
• Develop policies and procedures for the service team.
• Manage P&L within the assigned area and forecast accurately.
• Prepare training materials and deliver instruction to customers and employees.
• Identify opportunities for new services and offerings; present to management.
• Identify new technologies to improve service delivery.
• Coordinate with customers and Sentry employees to resolve field challenges.
• Prepare and follow up on project proposals with clear value, scope, pricing, and terms.

Skills

Service leadership

Customer relationships

Project management

Strategic planning

Tools

CRM software

Quoting tool

Job description

Senior Service Manager

Service FT Hourly/Exempt Full-Time Beaumont, TX, US 1 Attachments

2 days ago Requisition ID: 1432

Why Sentry?

At Sentry Equipment, you are more than an employee. You are a employee-owner whose work directly contributes to our customers’ success and our company’s future.

You will join a collaborative team that values reliable service, technical expertise, personal accountability, and continuous improvement. If you enjoy solving problems, working with your hands, and delivering a great customer experience, we would like to hear from you.

Sentry Equipment is an Equal Opportunity Employer

FUNCTION: Responsible for driving service business development, revenue growth, customer retention, and service execution within assigned area of responsibility. Lead the identification, pursuit, proposal development, and capture of service opportunities, maintenance agreements, upgrades, repairs, preventive maintenance, startup, installation and training. Manage a team of service personnel, support strategic growth segments, strengthen customer relationships, and foster knowledge sharing through internal and external channels.

ESSENTIAL RESPONSIBILITIES:

• Lead business development activities for assigned business unit.
• Build and maintain strong corporate, regional, and plant-level customer relationships to improve account penetration.
• Develop and execute strategic and tactical service growth plans, including account planning, target customer prioritization, revenue goals, margin expectations, and actions required to expand service offerings within assigned markets.
• Perform customer site walkdowns to assess installed equipment, identify service, repair, retrofit, training, and lifecycle support opportunities, and provide recommendations based on industry and product expertise.
• Provide general supervision of assigned Service Managers and Technicians.
• Simultaneously manage multiple service projects and contracts.
• Assure safety standards are being met to deliver a safe work environment for both employees and customers. Manage compliance requirements.
• Review customer operation procedures to confirm that proper design parameters are being observed.
• Track key performance indicators for service growth, proposal activity, win rate, backlog, revenue, margin, customer satisfaction, and execution performance. Use company CRM and service reporting tools to document customer interactions, opportunities, quotes, activities, and completed work within expected timeframes.
• Manage internal and external resources to ensure correct and complete customer projects in accordance with customer requirements.
• Develop policies and procedures for the service team.
• Manage P&L within assigned area of the business, with accountability for revenue growth, margin performance, cost control, forecasting accuracy, and achievement of annual service business objectives.
• Prepare training materials and give formal instruction to customers and employees.
• Identify customer needs, competitive gaps, and field challenges that may lead to new
• service offerings, product improvements, market opportunities, or recurring revenue programs, and present recommendations to management for consideration.
• Identify and implement new technologies that can be used to improve delivery of service.
• Coordinate with customers and other Sentry Employees to complete product support activities and resolve challenges in the field.
• Estimate, compose, present, and follow up on project proposals utilizing the Sentry quoting tool, ensuring proposals clearly communicate customer value, scope, pricing, schedule, and commercial terms.
• Other duties, as assigned by supervisor.