Senior Service Management PM (ServiceNow) - Drive Impact

Mercy; Chesterfield (MO); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Retirement match

Paid time off

Job summary

Mercy is seeking a Senior Service Management Product Manager to drive evolution of Enterprise Service Management workflows. You’ll liaison with caregivers across the ministry, shaping roadmaps and ensuring effective use of the ServiceNow platform.

You’ll translate business needs into technical specs, manage the full lifecycle of features, and measure success with KPIs while aligning with Mercy's healthcare mission.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 8 years of experience with ServiceNow or similar platform.
• ITIL Foundation certification required or completed within 1 year.
• Scrum Master certification required or completed within 1 year.

Responsibilities

• Translate business requirements into detailed technical requirements.
• Manage changes to requirements and resolve issues pragmatically.
• Knowledge of product development lifecycle and ServiceNow capabilities.
• Maintain feature roadmap for the service management platform.
• Ensure stakeholders maximize use of the platform.
• Develop service management strategies and identify resources.
• Define KPIs and measures for process adherence and success.
• Support Ministry goals by identifying improvements and evaluating performance.
• Additional duties as assigned.

Skills

ServiceNow

ITSM

Cloud architecture

AI/ML

Project management

Communication

Stakeholder liaison

Education

Bachelor's degree in related field

ITIL Foundation certificate

Scrum Master certification

Tools

ServiceNow

ITIL

Scrum

Job description

Mercy is seeking a Senior Service Management Product Manager to drive evolution of Enterprise Service Management workflows. You’ll liaison with caregivers across the ministry, shaping roadmaps and ensuring effective use of the ServiceNow platform.

You’ll translate business needs into technical specs, manage the full lifecycle of features, and measure success with KPIs while aligning with Mercy's healthcare mission.