Senior Lead Product Manager, Service Ops - Remote
Humana, Inc.
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Job summary
Humana, Inc. is seeking a Senior Lead Product Manager for Service Operations to lead the strategy and hands-on development across Incident, Major Incident, Problem, and Knowledge Management.
You will drive ServiceNow platform capabilities, improvements, and AI-enabled workflows in a multi-product environment. Work across platform, engineering, operations, and business teams to translate operational needs into scalable processes, define requirements, write user stories, and guide MVPs to
Qualifications
- Bachelor's degree or equivalent in IT/CS/Engineering/Business or MIS.
- 8+ years in product management, IT/ITSM, or enterprise platform leadership.
- Deep ServiceNow expertise: platform strategy, integrations, upgrades, lifecycle management.
Responsibilities
- Own the Service Operations product portfolio: Incident, Major Incident, Problem, Knowledge Management.
- Drive ServiceNow enhancements, integrations, upgrades, and capabilities across the portfolio.
- Lead backlog, write user stories/acceptance criteria, define processes and outcomes for engineering teams.
- Align product with priorities, risks, feasibility, and organizational OKRs.
- Evaluate AI, automation, and intelligent workflows to boost efficiency and incident response.
- Collaborate with engineering, operations, security, risk, audit, and business stakeholders to scale processes.
Skills
Education
Tools
Job description
Humana, Inc. is seeking a Senior Lead Product Manager for Service Operations to lead the strategy and hands-on development across Incident, Major Incident, Problem, and Knowledge Management.
You will drive ServiceNow platform capabilities, improvements, and AI-enabled workflows in a multi-product environment. Work across platform, engineering, operations, and business teams to translate operational needs into scalable processes, define requirements, write user stories, and guide MVPs to
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