Senior Service Leader: Operations & Digital Enablement

New York Life Insurance Co.; New York (NY); On-site; USD 130,000 - 155,000; Full time

Job summary

New York Life Insurance Co. is seeking a Corporate Vice President, Senior Service Leader (SSL) to serve as the General Office’s Service Leader and oversee Onsite Specialists across 4-5 offices in the New York area.

The SSL aligns agency goals with operational priorities, drives accountability, and ensures consistent service delivery for agents, management, and clients. Responsibilities include leading Service Leaders, coordinating with New Business and Agent Onboarding, promoting digital

Qualifications

• FINRA SIE license is required.
• FINRA Series 99 license is required.
• Strong analytical and decision-making skills to interpret procedures and handle complex issues.
• Proven leadership and ability to coach and develop high-performing teams.

Responsibilities

• Lead Service Leaders through performance expectations, coaching, and accountability.
• Partner with New Business and Onboarding leaders to align workflows and staffing.
• Translate Agency goals into operational priorities and improve performance.
• Liaise between the General Office and centralized service teams to manage escalations.
• Maintain knowledge of new business systems and support agents with case management.
• Promote digital tool adoption and implement process improvements for efficiency.
• Coordinate and deliver Agent training and support onboarding.
• Oversee governance, compliance, and operational stewardship.

Skills

FINRA SIE license

FINRA Series 99 license

Analytical decision-making

Leadership

Job description

New York Life Insurance Co. is seeking a Corporate Vice President, Senior Service Leader (SSL) to serve as the General Office’s Service Leader and oversee Onsite Specialists across 4-5 offices in the New York area.

The SSL aligns agency goals with operational priorities, drives accountability, and ensures consistent service delivery for agents, management, and clients. Responsibilities include leading Service Leaders, coordinating with New Business and Agent Onboarding, promoting digital