Senior Service & Install Operations Lead

Stark Carpet; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

STARK is seeking an experienced Service Manager to lead last-mile delivery, site measuring, layout coordination, installation, fabrication coordination, and project closeout across the Tri-State market.

This role will oversee the Tri-State Installation Specialists and Labor Logistics Coordinators, driving MeasureSquare adoption and improving turnaround times while coordinating with sales, warehouse, accounts, and clients.

Qualifications

• 5+ years of progressive leadership experience in flooring operations (carpet) or a comparable environment.
• Experience managing teams responsible for scheduling, logistics, field ops, installation, delivery, or customer-facing service.
• Strong understanding of carpet installation and measuring; ability to read floor plans.
• Excellent communication, problem-solving, organizational and leadership skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Valid driver’s license and ability to travel to local project sites.

Responsibilities

• Lead, coach, and develop the Tri-State Installation Specialist and Labor Logistics teams.
• Establish clear ownership, workflows, escalation paths, and service standards across measuring, layouts, delivery, installation, and billing.
• Oversee last-mile delivery, installation, fabrication coordination, site measures, and quality control.
• Partner with installers, fabricators, warehouse teams, sales teams, Account Managers, workrooms, and clients to ensure projects are executed smoothly.
• Drive MeasureSquare adoption across the appropriate teams and ensure the platform is used consistently.
• Serve as the operational link between sales, customer experience, claims, warehouse, workrooms, installers, fabricators, and finance.
• Support accurate order status updates, labor invoice review, approvals, project closeout, and billing readiness.

Skills

Leadership

Scheduling & Logistics

Communication

Problem Solving

Microsoft Office

Read Floor Plans

Travel Ready

Tools

MeasureSquare

Job description

STARK is seeking an experienced Service Manager to lead last-mile delivery, site measuring, layout coordination, installation, fabrication coordination, and project closeout across the Tri-State market.

This role will oversee the Tri-State Installation Specialists and Labor Logistics Coordinators, driving MeasureSquare adoption and improving turnaround times while coordinating with sales, warehouse, accounts, and clients.