Service & Installations Lead – Flooring Operations

Stark Carpet Corp.; New York (NY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Great Place to Work

Travel opportunities

Job summary

STARK in New York seeks an experienced Service Manager to lead last-mile delivery, site measuring, layouts, installation, and project closeout across the Tri-State market. You will oversee Installation Specialists and Labor Logistics Coordinators, driving accountability from measure through billing.

The ideal candidate has 5+ years in flooring operations or installation management, strong leadership, and proficiency with MeasureSquare and MS Office. Travel to local project sites may be required.

Qualifications

• 5+ years of progressive leadership experience in flooring operations or installation management.
• Experience managing teams responsible for scheduling, logistics, field ops, installation, or customer-facing service.
• Strong understanding of carpet installation, measuring, layouts (with seam placement) preferred.
• Proficiency with Microsoft Office, Outlook, Excel, Word.

Responsibilities

• Lead, coach, and develop the Tri-State Installation Specialist and Labor Logistics teams.
• Establish clear ownership, workflows, escalation paths, and service standards across measuring, layouts, delivery, installation, and billing.
• Oversee last-mile delivery, installation, fabrication coordination, site measures, and quality control.
• Partner with installers, fabricators, warehouse teams, sales teams, Account Managers, workrooms, and clients to ensure projects are executed smoothly.
• Resolve field issues, installation challenges, delivery problems, customer escalations, and claims-related concerns.

Skills

Leadership

Project delivery

Scheduling

Logistics

Communication

Problem-solving

Reading floor plans

Tools

MeasureSquare

Microsoft Office

Outlook

Excel

Word

Job description

STARK in New York seeks an experienced Service Manager to lead last-mile delivery, site measuring, layouts, installation, and project closeout across the Tri-State market. You will oversee Installation Specialists and Labor Logistics Coordinators, driving accountability from measure through billing.

The ideal candidate has 5+ years in flooring operations or installation management, strong leadership, and proficiency with MeasureSquare and MS Office. Travel to local project sites may be required.