Senior Client Manager

Gainwell Technologies; Texas; Remote; USD 69,000 - 100,000; Full time

Job summary

Gainwell Technologies is seeking a Senior Client Manager to enhance the quality of their Cost Avoidance product. This remote role involves overseeing client operations, managing performance indicators, and contributing to product development. The ideal candidate will have extensive experience in client operations and strong analytical skills. Join a company that values flexibility and career growth while making a difference in healthcare.

Benefits

Generous vacation policy

Educational assistance

Leadership and technical development programs

Qualifications

• 6+ years in Client Operations or Product Management.
• 3+ years of Medicaid and Medicare experience preferred.

Responsibilities

• Manage operational success for multiple clients.
• Contribute to product development initiatives for Cost Avoidance.

Skills

Leadership

Communication

Creative Problem-Solving

Analytical Skills

Tools

SQL

Microsoft Excel

Microsoft Word

Visio

MS Project

Access

Job description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You can add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Senior Client Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve—our community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details of this position.

Your role in our mission

• Strengthen the quality and smooth operation of our Cost Avoidance (CAV) product by creating innovative, purpose-built technologies and solutions for our company and clients.
• Oversee operational success for multiple clients by managing key performance indicators, troubleshooting delivery issues, and identifying areas for process efficiency.
• Contribute directly to product development initiatives aimed at the continued growth of the Cost Avoidance product.
• Interface with clients as the product expert, providing thoughtful, data-backed responses to performance inquiries and a consultative approach to driving additional value.
• Assist with short- and long-range client forecasting and performance projections.
• Provide education and coaching on process methodologies, enterprise process leadership, and the impact of recommended changes.

What we're looking for

• 6+ years of experience in Client Operations or Product Management, with 3+ years of Medicaid and Medicare experience preferred.
• Ability to analyze information and use logic to address work-related issues and problems.
• Proficiency with SQL, Microsoft Excel, Word, Visio, MS Project, and Access.
• Understanding of budget development, control and assurance methods, and project management software.
• Ability to translate broader program objectives into clear and achievable project milestones.
• Leadership skills to train, guide, and mentor junior colleagues.
• Strong communication skills for clear idea presentation to executives.
• Creative problem-solving skills and ability to define structure from ambiguity.

What you should expect in this role

• Remote position.
• Opportunities to travel (0-10%).
• Video cameras must be used during all interviews and during the initial week of orientation.
• Application deadline: 07/15/2024.

LI-AV1

LI-REMOTE

The pay range for this position is $69,400 - $99,200 per year, with the actual offer depending on geographic region, experience, and other factors. Join Gainwell to grow your career in a flexible, learning-focused environment. All full-time salaried candidates are eligible for our generous vacation policy, educational assistance, and leadership and technical development programs.