Senior Service Desk – Top Secret/SCI Eligible Onsite

Full-Visbility; Winchester (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Full Visibility LLC is seeking a Senior Service Desk Support professional to be located in Winchester, VA onsite 4-5 days a week. The role requires an active Top Secret/SCI eligibility and provides support to end users for diverse technical issues, including hardware and software, across the help desk.

The candidate will document and track issues to ensure timely resolutions and coordinate all phases of support.

Qualifications

• Minimum of eight years of experience in Service Desk Support.
• Active Top Secret Clearance with SCI eligibility.
• Experience and knowledge of PowerShell and strong written/verbal communication.

Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.
• First point of contact for troubleshooting hardware/software PC and printer problems.

Skills

PowerShell

Written and verbal communication

Job description

Full Visibility LLC is seeking a Senior Service Desk Support professional to be located in Winchester, VA onsite 4-5 days a week. The role requires an active Top Secret/SCI eligibility and provides support to end users for diverse technical issues, including hardware and software, across the help desk.

The candidate will document and track issues to ensure timely resolutions and coordinate all phases of support.