Senior Service Desk Support

Full-Visbility; Winchester (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Full Visibility LLC is seeking a Senior Service Desk Support professional to be located in Winchester, VA onsite 4-5 days a week. The role requires an active Top Secret/SCI eligibility and provides support to end users for diverse technical issues, including hardware and software, across the help desk.

The candidate will document and track issues to ensure timely resolutions and coordinate all phases of support.

Qualifications

• Minimum of eight years of experience in Service Desk Support.
• Active Top Secret Clearance with SCI eligibility.
• Experience and knowledge of PowerShell and strong written/verbal communication.

Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.
• First point of contact for troubleshooting hardware/software PC and printer problems.

Skills

PowerShell

Written and verbal communication

Job description

Winchester, United States

Full Visibility LLC is a federally certified Small Business that delivers innovative technical solutions to address the nation’s most critical and sensitive missions. Founded in 2006, our extensive technical capabilities and expertise support federal and state government agencies with over 100 cleared technical experts specializing in mission solution areas of Digital, AI & Analytics, Cyber, and Engineering.

With offices in the National Capital Region, Quantico, VA, and Huntsville, AL -- we deliver critical technical solutions to various federal government agencies and departments.

Job Description

Full Visibility is seeking a Service Desk Support Senior, lo cated in Winchester, VA and is onsite 4-5 days a week.

Candidate must possess an active Top Secret/SCI Eligibility C learance. Individuals selected for this position may be subject to Counterintelligence (CI) Polygraph examinations based on their assignment after their start date and must be able to obtain and maintain any required CI Polygraph eligibility throughout the duration of their employment.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems.

Requirements

• Minimum of eight (8) years of experience in Service Desk Support.
  
• Active Top Secret Clearance with SCI eligibility
  
• Experience and knowlege of the following:
• PowerShell
• Written and verbal communication

This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: local market conditions, and candidate qualifications, such as skills, education, and experience. A reasonable salary range for this position is $55K to $75K.

#CJ

About Full Visibility

Full Visibility LLC is a federally certified Small Business that delivers innovative technical solutions to address the nation’s most critical and sensitive missions. Founded in 2006, our extensive technical capabilities and expertise support federal and state government agencies with over 100 cleared technical experts specializing in mission solution areas of Digital, AI & Analytics, Cyber, and Engineering.

Our technologists are recognized as industry leaders with demonstrated expertise in innovating and transforming our client environments in support of national security and law enforcement. Headquartered in Tysons, VA – with locations in Chantilly, VA, Quantico, VA, and Huntsville, AL – we have specialized experience supporting sensitive missions and an understanding of the niche skillsets required to overcome challenges in these environments. Our clients benefit from an enthusiastic and reliable team of talent with high employee morale and retention based on our FULL EMPLOYEE approach where each employee’s professional and personal well-being is considered. Our focus on employee development, success, and morale is demonstrated by our consecutive top ranking as the Best Place to Work by the Washington Business Journal as a thirteen-time honoree. Full Visibility has also been included on the Inc. 5000 Fastest-Growing Private Companies in America list eight times since 2014.

Full Visibility currently has over 20 active contracts with 100 billable staff supporting 21 clients in the Intelligence and Law Enforcement communities. As part of our commitment to partnerships, we are teammates with 13 prime contract holders. Additionally, Full Visibility holds contracts on several vehicles, such as GSA Multiple Award Schedule (MAS), DISA SETI, DIA SITE III, HCaTS, as well as several classified vehicles. Our portfolio includes experience serving the Department of Defense, Department of Homeland Security, Department of Justice, and Department of Veterans Affairs, as well as commercial clients.

Full Visibility LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran status, disability or genetic information or any other reason prohibited by law in employment.