Senior Service Desk Technician

Jobtailor; Plano (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced IT Support professional in Plano, TX to handle financial application support and end-user issues. You will resolve tickets, collaborate with IT teams, and maintain knowledge base articles to improve service delivery.

The ideal candidate has a Bachelor’s degree, 10+ years in technical roles, and familiarity with BMC, Microsoft 365, Active Directory, and ITIL processes. Strong communication and prioritization skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or equivalent preferred.
• Network +, MCA and ITIL familiarity.
• 5-7 years of experience in the Financial & Banking industry preferred.
• 10+ years of experience working in a technical environment.
• Experience with BMC solutions and functionalities.
• Experience working with Microsoft 365 Suite and Active Directory.
• Experience working with Service Management Systems.
• Must have excellent communication skills, with experience in direct client support.
• Must have a sense of urgency and ownership to support financial applications.
• Ability to prioritize and act autonomously while working in a fast-paced environment.
• Ability to work well with others and collaborate with team members.
• Exceptional organizational and technical skills.
• Ability to follow directions and procedures.
• Proficiency in interpersonal communication, presentation, problem solving, and analytical skills.
• Proficiency using various Microsoft desktop products and Windows OS.
• Ability to manage multiple tasks and projects with diligence and accuracy.

Responsibilities

• Answer and complete application and systems technical support calls.
• Log and update tickets throughout the day.
• Prioritize and resolve IT issues remotely via the ticket management system, email, or phone.
• Interpret user problems and identify viable solutions.
• Communicate and collaborate with other IT teams throughout the day.
• Create and update knowledge base articles as needed.

Skills

Technical Support

Ticket Management

Problem Solving

Analytical Skills

Organizational Skills

Windows OS Proficiency

Active Directory Experience

Financial Applications Support

Collaboration Skills

Client Support

Education

Bachelor’s degree in Computer Science, Information Systems or equivalent

Tools

BMC Solutions

Microsoft 365 Suite

Service Management Systems

Job description

Responsibilities

• Answer and complete application and systems technical support calls.
• Log and update tickets throughout the day.
• Prioritize and resolve IT issues remotely via the ticket management system, email, or phone.
• Interpret user problems and identify viable solutions.
• Communicate and collaborate with other IT teams throughout the day.
• Create and update knowledge base articles as needed.

Requirements

• Bachelor’s degree in Computer Science, Information Systems or equivalent preferred.
• Network +, MCA and ITIL familiarity.
• 5-7 years of experience in the Financial & Banking industry preferred.
• 10+ years of experience working in a technical environment.
• Experience with BMC solutions and functionalities.
• Experience working with Microsoft 365 Suite and Active Directory.
• Experience working with Service Management Systems.
• Must have excellent communication skills, with experience in direct client support.
• Must have a sense of urgency and ownership to support financial applications.
• Ability to prioritize and act autonomously while working in a fast-paced environment.
• Ability to work well with others and collaborate with team members.
• Exceptional organizational and technical skills.
• Ability to follow directions and procedures.
• Proficiency in interpersonal communication, presentation, problem solving, and analytical skills.
• Proficiency using various Microsoft desktop products and Windows OS.
• Ability to manage multiple tasks and projects with diligence and accuracy.

ATS Optimization Keywords

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

• Technical Support
• Ticket Management
• Problem Solving
• Analytical Skills
• Organizational Skills
• Windows OS Proficiency
• Active Directory Experience
• Financial Applications Support
• Collaboration Skills
• Client Support

Soft Skills

• Excellent Communication Skills
• Sense of Urgency
• Ability to Prioritize
• Interpersonal Communication
• Presentation Skills

Certifications & Qualifications

• Network +
• MCA
• ITIL Familiarity